Walser Buick GMC Bloomington - Service Center

Service was quick and efficient Service was quick and efficient. I was kept up to date on progress. efficient. I was kept up to date on progress. More

Good dealer appreciate the service would recommend this dealer to people to buy a vehicle this dealer to people to buy a vehicle More

First service center, ever, to do the right thing. No argument, just follow through service for a warranty issue. I have renewed appreciation that there actually are honorable people in the world toda No argument, just follow through service for a warranty issue. I have renewed appreciation that there actually are honorable people in the world today. THANKS More

Had a bad experience with your service many years ago so I was reluctant to return. But I am back after the great service I received this time. I was reluctant to return. But I am back after the great service I received this time. More

I waited 3 hours for an oil change and tire rotation. The service manager was extremely nice to me and didn’t charge me for my service. The service manager was extremely nice to me and didn’t charge me for my service. More

I need more than 15 words to tell you how bad the service is there. The service people are incompetent,untrustworthy. They will make promises and not keep them. They will run you around and than give you a b is there. The service people are incompetent,untrustworthy. They will make promises and not keep them. They will run you around and than give you a bill. Jeff the GM will also make promises and not keep them. I guess it starts at the top. Don't give these people your business! More

I always find the service department at Walser to be friendly, quick, and great with communication. friendly, quick, and great with communication. More

I brought my vehicle in for a buzzing/rattling noise over bumps. On the first visit, they said they couldn’t duplicate the issue—even though I drove with Technician Dan and he clearly heard it. He claimed it bumps. On the first visit, they said they couldn’t duplicate the issue—even though I drove with Technician Dan and he clearly heard it. He claimed it was just the garage door opener on the ceiling, removed it, and I was still charged a full hour for diagnosis. I drove home and the noise continued the entire way. I texted my advisor, Brian, who got me back in the next week. This time they said three different techs couldn’t hear anything, but when I drove with the foreman Kelly, he immediately identified multiple noise sources—driver door, suspension (front and rear), and the sunroof. They kept the car for a few days and claimed it was fixed. They had found loose wiring in the headliner and added insulation to address the rattling. When I picked it up, the sunroof noise was gone, but the door and suspension noise remained—the same ones I complained about from day one. I asked for a refund for the original diagnostic fee, since they clearly misdiagnosed it the first time and blamed a garage door opener that was on the rear view mirror. The service manager just gave me the runaround and said it’s not refundable since “garage door openers aren’t warranty.” I have videos from the night I picked the car up showing the noises still there. If the issue was truly addressed the first time, there wouldn’t have needed to be insulation added and multiple parts checked on visit two. Really disappointed in the lack of accountability here. More

Very helpful on the truck that I purchased and kept contact with me on everything that I needed help with contact with me on everything that I needed help with More

Timely and solid service. Good follow up by the service representative. Always confident the service is done correctly. Good follow up by the service representative. Always confident the service is done correctly. More