Walser Buick GMC Bloomington - Service Center

My consultant was very friendly and helpful. Work was done on time. Quote on work was accurate. Work was done on time. Quote on work was accurate. More

3 attempts to repair the same thing. Plus the visit 3 weeks ago where I called to ask if they’d be able to get me in and finish that night. The scheduler said yes they’re open until 6. Plus the visit 3 weeks ago where I called to ask if they’d be able to get me in and finish that night. The scheduler said yes they’re open until 6. When I arrived and they diagnosed the problem (new thermostat) they said they couldn’t do it tonight as their technicians leave by 3:30. I told them I was told they’d finish it by 6 when I called. The service providers says they shouldn’t have told me that. So the people who schedule appointments aren’t giving out correct info. More

Everything was perfect . Very Helpful And All My Questions Are Answered . Keep Doing Good Work . Thanks All Very Helpful And All My Questions Are Answered . Keep Doing Good Work . Thanks All More

Service rep was great. Considerate, informative and friendly.. been three twice and had same experience both times Considerate, informative and friendly.. been three twice and had same experience both times More

My service experience was great. Easy to make an appointment and timely service. I appreciate the complimentary transportation while my service was completed. Thank you! Easy to make an appointment and timely service. I appreciate the complimentary transportation while my service was completed. Thank you! More

Great experience here at Walser. From the moment we arrived, we felt welcome and taken care off with great service. From the moment we arrived, we felt welcome and taken care off with great service. More

Made using my car warranty easy and simple. They even provided transportation for me to get home after dropping off my truck. They even provided transportation for me to get home after dropping off my truck. More

I was working with Patrick and he did a wonderful job problem-solving and getting some technology to work that continued to be an ongoing problem problem-solving and getting some technology to work that continued to be an ongoing problem More

Service work and communication was very good, not excellent. There were some questions I'd ask via text where I wouldn't get immediate response. I was disappointed in only being able to receive $175 excellent. There were some questions I'd ask via text where I wouldn't get immediate response. I was disappointed in only being able to receive $175 in rental car reimbursement when the vehicle was at the dealership for two weeks. More

I came in for an oil change and added a recall fix. Hours later, after being told it was almost done multiple times and just pending a car wash, the tech came out and said when he needed warm up the en Hours later, after being told it was almost done multiple times and just pending a car wash, the tech came out and said when he needed warm up the engine to do the recall fix, in process while running the engine at high rpms on my diesel he blew a hose and destroyed a pump. Told me not covered by warranty and they didn’t have the parts in stock. A week later after they let me rent my own replacement vehicle I got a ~$3,000 bill for my oil change and what the tech broke. I asked to speak with a manager which didn’t happen, he called me and left a message 2 days later. It was total crap with a terrible explanation and they took no accountability for the tech breaking my truck, it’s a 2020 with 60ish thousand miles, worked fine until they touched it. Had the gaul to tell me I was lucky the hose broke here and not on the road, as if anyone runs a diesel at redline until hoses blow while on the road. Never going back! More