Walser Buick GMC Bloomington - Service Center

disappointing - scheduled for an airbag replacement (warranty work due to recall) and after we dropped the car off we got the call that they did not have the replacement- we made the appointment specif (warranty work due to recall) and after we dropped the car off we got the call that they did not have the replacement- we made the appointment specifically for the airbag - while i was there i had them look at my shocks and tire - they could not find the rim leak on my tire which was disappointing - i had to bring it to apple valley ford to have them fix it after coming into your shop to have new tire sensor re-installed because they were not working from the tires I bought a few years ago from you guys. The employee (female) was good dealing with these problems - she was professional and kept in touch with me about fixing the shocks and tires and worked hard with my warranty people to get the costs covered on a few things - the only good thing that happened that day - we waited 2 weeks to schedule the appt for the airbag - whoever scheduled the appt for us should have checked to see if he had inventory to fix the airbag - we had to drive from Lakeville with two cars - it is an inconvenience when you didn't have the part - that was poor customer service. I am still waiting for the replacement part for the airbag even after a call two weeks ago to see what the status is - this is totally unacceptable that i am driving around a car that has a faulty airbag that can cause harm to my family - the airbag light has been on for awhile so i am not to confident in your ability to fix this problem. I tried calling another dealership i was so angry about what has happened here. If i could rate you a zero - I would have. More

Service representative did a terrific job managing repair on a tight schedule despite being very busy. on a tight schedule despite being very busy. More

Dependable, reliable , honest have always been able to depend on you and giving me the correct information on what needs to be fixed on the car , not what you wanna charge me for because you can make mo depend on you and giving me the correct information on what needs to be fixed on the car , not what you wanna charge me for because you can make money this is the trust you get from the customer and I trust you back More

I didn’t buy this truck from Walser but I wish I had and will the next. They took good care. Made me feel like I was family. Looking forward to my next visit will the next. They took good care. Made me feel like I was family. Looking forward to my next visit More

The service was great. The technicians and everyone kept me with what was going on and let me know how long was gonna be I enjoyed taking my car there. The technicians and everyone kept me with what was going on and let me know how long was gonna be I enjoyed taking my car there. More

Great service department! Highly skilled technicians and very knowledgeable and friendly service writers! Best dealer service department in the Twin Cities!! Highly skilled technicians and very knowledgeable and friendly service writers! Best dealer service department in the Twin Cities!! More

Everything went well. The staff was professional and explained everything well. We will return for our next service appointment. The staff was professional and explained everything well. We will return for our next service appointment. More

The service representative has been great but the service manager is awful to deal with. manager is awful to deal with. More

When you stick to the schedule it’s great. But when I make an appointment they get told it’s going to be 2 hrs. That don’t work But when I make an appointment they get told it’s going to be 2 hrs. That don’t work More

All I can say is BRIAN BRIAN BRIAN THE BEST THANK YOU SO MUCH BRIAN I will never forget all that you did for me MUCH BRIAN I will never forget all that you did for me More