Walser Buick GMC Bloomington - Service Center

I felt like there was no communication. My questions weren’t answered and I left there confused. My questions weren’t answered and I left there confused. More

Easy to schedule, Chuck was helpful and tech who came to tLk to me was great as well. tLk to me was great as well. More

Excellent, good communication from staff everything was made clear to me as customer etc thanks made clear to me as customer etc thanks More

Very responsive to online inquiry. Went straight to the facts and Walser pricing, so I could make a quick and well informed decision. Went straight to the facts and Walser pricing, so I could make a quick and well informed decision. More

It’s was a really good experience. That is all I have to say about it. That is all I have to say about it. More

Staff was very friendly, welcoming and knowledgeable. Extremely clean and efficient. They knew exactly why I was there and who I was when I drove in. They text you a video of what they looked at when Extremely clean and efficient. They knew exactly why I was there and who I was when I drove in. They text you a video of what they looked at when finished and text you when they are done. I went in for an oil change and waited in the facility. More

The service advisor provided excellent customer service. The process was quick and easy. I am a satisfied customer. The process was quick and easy. I am a satisfied customer. More

Very supportive and professional. Good communication. Timely response. Good craftsmanship. Not a fan of the word counter. Good communication. Timely response. Good craftsmanship. Not a fan of the word counter. More

It was excellent service. They go the extra mile and help you avoid unnecessary costs. They go the extra mile and help you avoid unnecessary costs. More

Bought an extended warranty ($3000). When I brought the vehicle in because sporadically, the key would not come out of the ignition, the service writer came back to me saying "the techni When I brought the vehicle in because sporadically, the key would not come out of the ignition, the service writer came back to me saying "the technician couldn't duplicate the problem hence we can't submit a claim to CNA" ( warranty company). I was charged $105 only to tell me, repeatedly, that they couldn't duplicate the problem. I asked what I was supposed to do since the issue with the key doesn't happen when I'm near the dealership. Totally unacceptable answer! My thoughts are that the technician should be able to, based on the description of the problem, at least narrow the possibilities to one or 2 potential causes. More