Walser Buick GMC Bloomington - Service Center

Doesn't stand behind GMC warranties or workmanship. Warranty was on compressor and load leveling system. Dealer refused to troubleshoot failure mechanism. Charged Mr $104 to tell me they need $190 to Warranty was on compressor and load leveling system. Dealer refused to troubleshoot failure mechanism. Charged Mr $104 to tell me they need $190 to troubleshoot system. I oaid $1600 for a new system after one year on a two year warranty. GMC SUCKS More

I needed a factory recall done on our vehicle. It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comf It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comfortable waiting area with free coffee and popcorn. They accurately quoted the amount of time it would take them to complete the necessary repair. I would like to mention that on subsequent calls to the parts department, I was never able to reach a staff member directly and left several voicemails, which were never returned. More

Usually, I give Walser five star ratings for your service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during the time my wife was sitting in your waiting room. We had two headlights replaced, and when she read the technician notes afterward, Walser indicated that a blinker light was broken and needed to be replaced. Now, she will have to take more time to return to Walser and address that issue That could’ve been handled in the same visit And the same part of the car. Usually your team consults with us in those situations so it might just be an opportunity to improve employee training. John DeSmet More

The service department and the advisor team was Incredible to work with. The knowledge and the follow up was world class. was Incredible to work with. The knowledge and the follow up was world class. More

Great service experience, from friendly knowledge serve people to the time it took to complete the task, this service work was pain free! people to the time it took to complete the task, this service work was pain free! More

Reliable professional always there when I need them. I appreciate having them in my neighborhood. I appreciate having them in my neighborhood. More

The service manager was extremely helpful. We are very impressed with the service we have received at Walser. We are very impressed with the service we have received at Walser. More

I haven't had a bad experience yet but those hidden fees xxxx me off xxxx me off More

They used to be great , they no longer are. The service manager doesn't return call or Emails. My truck has a tail gate problem. The service manager doesn't return call or Emails. My truck has a tail gate problem. More

We had to take our vehicle back 4 times to have the same issue fixed. There was zero sense of urgency to fix our vehicle, even though we had been there multiple times for the same issue. It was covered unde issue fixed. There was zero sense of urgency to fix our vehicle, even though we had been there multiple times for the same issue. It was covered under our warranty, and we felt like it wasn’t a priority for them, since it was under warranty and they weren’t making any money on our vehicle. More