Walser Buick GMC Bloomington - Service Center

I was told a ‘safety check’ was done, but have proof that it was not & info provided to me was false. Scary that my safety was put at risk due to them wanting to take shortcuts and lie to the customer. Sin it was not & info provided to me was false. Scary that my safety was put at risk due to them wanting to take shortcuts and lie to the customer. Since my truck was brought in for a recall of the drivers airbag, I’m concerned about whether this was done or done properly to keep me safe going forward, Since the simple safety checks were not done, or done properly. More

Poor follow through and poor communication. Did not complete recall on my vehicle but closed out work order saying it was completed. Did not complete recall on my vehicle but closed out work order saying it was completed. More

I was happy with my sales guys. Austin and Reed. The actual paperwork final wrap up was painful. Took way too long and the systems in place seemed very antiquated. It was also frus Austin and Reed. The actual paperwork final wrap up was painful. Took way too long and the systems in place seemed very antiquated. It was also frustrating to have the final application for financing take a turn south win one of your employees had the wrong truck information and then they had to redo the financing. They did it for a 2500 versus the 3500 that I actually purchased. 1000 error on license tabs More

Did a great job everything went well . They kept me informed and it was done in a timely fashion. They kept me informed and it was done in a timely fashion. More

Doesn't stand behind GMC warranties or workmanship. Warranty was on compressor and load leveling system. Dealer refused to troubleshoot failure mechanism. Charged Mr $104 to tell me they need $190 to Warranty was on compressor and load leveling system. Dealer refused to troubleshoot failure mechanism. Charged Mr $104 to tell me they need $190 to troubleshoot system. I oaid $1600 for a new system after one year on a two year warranty. GMC SUCKS More

It was frustrating at first but ended ok. Under "Rate People" I never met Management Dept. Jeff Schmidt Under "Rate People" I never met Management Dept. Jeff Schmidt More

I needed a factory recall done on our vehicle. It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comf It was easy to make an appointment, they had the part available and took care of it in a forthright and courteous manner. They have a reasonably comfortable waiting area with free coffee and popcorn. They accurately quoted the amount of time it would take them to complete the necessary repair. I would like to mention that on subsequent calls to the parts department, I was never able to reach a staff member directly and left several voicemails, which were never returned. More

Usually, I give Walser five star ratings for your service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during service. This last experience was a three star level of service because your technicians didn’t discuss a problem that could’ve been addressed during the time my wife was sitting in your waiting room. We had two headlights replaced, and when she read the technician notes afterward, Walser indicated that a blinker light was broken and needed to be replaced. Now, she will have to take more time to return to Walser and address that issue That could’ve been handled in the same visit And the same part of the car. Usually your team consults with us in those situations so it might just be an opportunity to improve employee training. John DeSmet More

The service department and the advisor team was Incredible to work with. The knowledge and the follow up was world class. was Incredible to work with. The knowledge and the follow up was world class. More

The service manager was extremely helpful. We are very impressed with the service we have received at Walser. We are very impressed with the service we have received at Walser. More