Walser Buick GMC Bloomington - Service Center

I bought gmc Yukon in Sep 2024, I had 2 recalls on it. Breakpads are rusty and I had to change them. It costed me much. I saw that the car has been in gmc from long time as per carfax and no one drove it. Breakpads are rusty and I had to change them. It costed me much. I saw that the car has been in gmc from long time as per carfax and no one drove it. I had it for 5month and drove 1000 miles. I would like some refund since it’s less than 6months More

Service advisor Brian Rutscher and Service manager Alex Shoeberg were very helpful in resolving my warranty claim. Shoeberg were very helpful in resolving my warranty claim. More

I had a very good experience working with the Bloomington Walser team. I would recommend this dealership to family and friends. Walser team. I would recommend this dealership to family and friends. More

I have all of my service for my truck done here. They are fast, professional and courteous. They are fast, professional and courteous. More

I had difficulty with them finding my vin number for lifetime warranty on the repairs needed lifetime warranty on the repairs needed More

They do a very good job maintaining their cars. The people who work there are very friendly and knowledgeable. The people who work there are very friendly and knowledgeable. More

The actual work done by the technicians was great, however the communication from the service staff has been sub par. My truck was in twice over a month period, for a service ultimately covered under however the communication from the service staff has been sub par. My truck was in twice over a month period, for a service ultimately covered under warranty. I was hardly updated on the status of my vehicle while it was in the shop, and often had to call and leave messages that were rarely returned. I was promised my rental car and initial diagnostic fees would be covered due to it being a warranty issue, but still got a bill from the rental car company, and have been waiting 3 weeks for a refund after, yet again, more calls unanswered. I attempted to contact the service department manager, and have been waiting a week for a reply. More

The staff were all very friendly. From the time they checked in my vehicle to the time they checked me out. They kept me informed of what was going on and if there were any delays. Th From the time they checked in my vehicle to the time they checked me out. They kept me informed of what was going on and if there were any delays. They even found a recall that I missed. More

The service advisor was gracious and quite helpful; service was prompt and complete and the coffee was a nice touch service was prompt and complete and the coffee was a nice touch More

Purchasing process was fine but the service department has been a challenge. A simple billing mistake on the part of the dealer required the General Manager of the dealership to get involved. Fortunatel has been a challenge. A simple billing mistake on the part of the dealer required the General Manager of the dealership to get involved. Fortunately, he said it would be taken care of but I dont know why this coukdnt have been handled by the Service Manager. More