Walser Buick GMC Roseville

Appoint time met, work completed in timely fashion, staff friendly and explained the work that was completed friendly and explained the work that was completed More

Very courteous, informative, and professional. I would highly recommend this dealership to anyone needing services for their vehicles. I would highly recommend this dealership to anyone needing services for their vehicles. More

Bought this vehicle from out of state. Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now inv Had a problem with a door within an hour of leaving. Days later, we were contacted that they had messed up our original paperwork which was now invalid. Had to re-sign everything remotely. Over one month later we are STILL waiting for our registration. Dealership says some third party processes that paperwork and they have no way of knowing why it's late or expediting the process. It's been a struggle from start to finish. Very frustrated. More

အခုနောက်ပိုင်း ဝန်ဆောင်မှုပေးတဲ့ တာဝန်ခံ အလုပ်သမား နည်းပါးတဲ့ အကြောင်းကြောင့်လားတော့ မသိပါ။ ကားကြည့်ရှု စစ်ဆေးခြင်းအပေါ် အားနည်းတယ် ဥပမာ-ရေဆေးပေးခြင်း မလုပ်လိုက်ဘူး၊ မေးမြန်း စာဖတ်ခြင်း အချိန်မရှိ၍လား နည်းပါးတဲ့ အကြောင်းကြောင့်လားတော့ မသိပါ။ ကားကြည့်ရှု စစ်ဆေးခြင်းအပေါ် အားနည်းတယ် ဥပမာ-ရေဆေးပေးခြင်း မလုပ်လိုက်ဘူး၊ မေးမြန်း စာဖတ်ခြင်း အချိန်မရှိ၍လားမသိပါ ထင်ရာ ဈေးများတောင်းခြင်း၊ ဖုံးပေါ်ပြောထားသည့် ဈေးနူန်းနှင့် ကား စစ်ဆေးရန်ရောက်ချိန်တွင် တောင်းခံမှု ဈေးနူန်း ကွဲလွဲခြင်း၊ မကြာမှီတွင် မှားယွင်းကြောင်း ပြန်လည်ပြောဆို ပါသည်။ တိုးတက်ရန်လိုအပ်နေပါသေးသည်။ အလုပ်သမား ထပ်မန်ဖြေခြင်းဖြင့် အလုပ်သမားများ စိတ်ဖီစီးမှုသက်သာပြီး ပျော်ရွှင်တက်ကြွစွာ လုပဆောင်ခြင်းဖြင့် ဂုဏ်သိက္ခာ အမည်ကောင်းများဖြင့် စီးပွား အောင်မြင်နိုင်သည်ဟု အကြံပြုချင်ပါသည်။ "Recently, it seems there's been a noticeable decline in the service quality, possibly due to a shortage of service personnel. This is reflected in areas such as: * Inadequate Vehicle Inspection: Services like car washing are sometimes overlooked. * Pricing Discrepancies: There appear to be inconsistencies between quoted prices and the final charges, possibly due to staff not having enough time to read inquiries carefully. There have been instances of incorrect pricing, which are later corrected. * Lack of Attention to Customer Inquiries: It seems staff members may not have sufficient time to thoroughly address customer questions. I believe there's room for improvement. I suggest that increasing staffing levels could alleviate employee stress and allow them to perform their duties more effectively and with greater enthusiasm. This, in turn, would enhance the company's reputation and contribute to its overall success." Here are some key points that were considered in the translation: * Professional Tone: The language used is polite and constructive, focusing on providing helpful feedback rather than simply complaining. * Clarity and Specificity: The issues are clearly outlined with specific examples, such as the car wash and pricing discrepancies. * Constructive Suggestions: The feedback includes a practical solution, which is to increase staffing levels. * Emphasis on Positive Outcomes: The translation highlights the potential benefits of implementing the suggestions, such as improved reputation and business success. I hope this helps. More

He explained options and features. He listened to our needs and preferences. Professional and friendly. He listened to our needs and preferences. Professional and friendly. More

We were so pleased with our experience at Walser/Roseville. Dave M. Was our sales representative. He was a joy to work with. Dave was engaging and friendly. He acknowledged that Walser was a Walser/Roseville. Dave M. Was our sales representative. He was a joy to work with. Dave was engaging and friendly. He acknowledged that Walser was a great place to work. He took pride in showing the service, parts and showroom. It was a busy day when we came in. My husband had been looking online for a certain color and make. Roseville had that vehicle. Dave put the vehicle aside and we quickly came in. The rest is history. We loved our Acadia. Dave made our experience so fun to work with. More

We had the ultimate customer experience at Walser. Dave M. was a pleasure to work with. He was respectful and engaging. Dave shared stories and walked us around the dealership. He was very proud of W Dave M. was a pleasure to work with. He was respectful and engaging. Dave shared stories and walked us around the dealership. He was very proud of Walser Roseville. More

Walser sold me a new vehicle with a defect. After bringing it in twice, acknowleging the issue, they choose to do nothing, and even recommend to my wife to buy an extended warranty. I recommend After bringing it in twice, acknowleging the issue, they choose to do nothing, and even recommend to my wife to buy an extended warranty. I recommend to people I know to go elsewhere. Even a little disappointed with GM. More

Brought our Terrain in because we were having oil consumption issues. The issue should be covered under our vehicle's extended warranty, but they made us feel like there was a good chance the $5000+ consumption issues. The issue should be covered under our vehicle's extended warranty, but they made us feel like there was a good chance the $5000+ cost of repair would fall on us if they found any evidence that it was driven with low oil. It's burning through about 1.5 quarts every 1k miles - I'm sure it's been a touch low on oil while driving and there is likely carbon build up. Very disappointed that we invested in a GMC - we won't make that mistake again. More

It's unfortunate but our experience has been terrible up until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to c until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to come sign, so we did...the second call the guy promised to call me back the next day...never did...my third call someone from your finance/title dept told me they didn't have the duplicate title from the person who sold it to them and to call back in a couple days...my 4th call was to your GM, but he was out so I talked to Rob the Sales Manager. Rob finally stepped in and helped after I expressed my complete and utter frustration with the dealership and our experience. The finance company that they decided to put the loan through is one, impossible to get in touch with, and two does not have a good reputation. We are not high risk, why your finance dept would run our loan through this company is beyond me. I find it troubling that the dealership could even sell a car without having the title squared away beforehand. We will see if this even takes care of the issue, but seriously Walser is a well known brand and I am shocked at the experience we have had. We have purchased from your stores in the past with great results. This was a major disappointment and took up far too much of my time to make sure your team was doing their job. More