Walser Buick GMC Roseville

Everything was great. Oil change took less than the time he quoted me. My only concern was he tried to charge me for the oil change when I still have 5 prepaid ones left. Oil change took less than the time he quoted me. My only concern was he tried to charge me for the oil change when I still have 5 prepaid ones left. He said it was because I opted to not have my tires rotated which normally comes with the oil change. That makes no sense that I should pay for a prepaid oil change and make less work for you guys. I think he said I could save it for when I get my tires rotated also but it seemed a little under handed to try to charge me without telling me why. Over all I really like you serv More

## I HAVEN'T EVEN MADE MY FIRST PAYMENT AND MY $42,000 TRUCK IS ALREADY DEAD I normally don't write reviews like this, but my experience with **Walser Buick GMC Roseville in Roseville, Minnesota** has TRUCK IS ALREADY DEAD I normally don't write reviews like this, but my experience with **Walser Buick GMC Roseville in Roseville, Minnesota** has been bad enough that people need to know exactly what happened before buying a used vehicle from them. I purchased a **2019 GMC Sierra 2500HD SLT Duramax**, VIN **1GT12REY0KF250789**, for roughly $42,000. This wasn't a $5,000 beater that I expected to drag home and rebuild. I bought a late-model Duramax from a major GMC dealership after asking questions about the truck, going through its known problems and being given assurances that specific issues had been repaired. **I haven't even made my first payment yet, and the truck is currently DEAD in my shop. I am without a usable vehicle.** That is where buying this truck from Walser has gotten me. ### THE RADIATOR/FAN SHROUD THEY TOLD ME THEY FIXED WAS NOT FIXED Before purchasing the truck, there was an issue involving the **radiator/fan shroud**. I was specifically told this had been repaired. After all of these other problems started happening and I began going through the truck myself, I discovered that it **was not repaired**. The bolts are out of the shroud and the fan is sitting frighteningly close to the radiator. That isn't a cosmetic issue. That fan contacting the radiator could turn into a major cooling-system failure and an extremely expensive repair very quickly. What makes me angry isn't simply that an older truck needed something fixed. It's that **I was specifically told it had already been fixed.** If Walser had told me, "The radiator shroud still needs repair," I could have looked at it myself and decided whether I wanted to buy the truck. Instead, I purchased the truck believing that problem had been taken care of. It wasn't. ### THEN THE PROBLEMS STARTED Not long after buying it, the **radio and infotainment system started failing**. The sound disappeared. Then it came back. The screen came back temporarily. Then it failed again. Eventually I was dealing with essentially a dead radio/infotainment system even though other parts of the truck, including things like the backup camera and certain warning/chime functions, would still operate. And I didn't just immediately blame the dealership. I started troubleshooting. I checked fuses. I power-cycled the system. I disconnected battery power. I checked battery voltage. I reseated electrical connectors. The problem remained. Then the truck threw a **P0071 ambient air temperature sensor code**. Then I started finding things that made me question the truck's emissions system as well. The truck rolls coal and appears to use little or no DEF. That raised a very serious question for me about whether the emissions system had been modified or deleted sometime before I bought it. I'm not claiming Walser deleted the truck because I don't have proof of who did what to it. But I think it's completely reasonable to ask how I'm finding myself investigating whether a 2019 Duramax I JUST PURCHASED from a GMC dealership has had its emissions system altered. ### NOW THE TRUCK IS COMPLETELY DEAD And now we've gotten to the biggest problem of all. **The truck no longer runs.** It is sitting in my shop effectively **bricked** with a data-communication problem involving the truck's **Serial Data Gateway Module/data network**. The battery isn't dead. This isn't a bad battery, a loose terminal or a truck that needs a jump. The truck is simply not operating. And now I'm finding out that GM has an actual technical service bulletin covering this family of problems: **GM Bulletin 20-NA-212.** This bulletin covers the **2019 GMC Sierra 2500HD and 3500HD** and describes problems involving the Serial Data Gateway Module that can cause communication failures across the vehicle. Among the symptoms covered by this bulletin are: * No crank. * No start. * Start and stall. * Inoperative or fluctuating gauges. More

Great customer service. Kept me updated about how the service was going Very informative Friendly Kept me updated about how the service was going Very informative Friendly More

I worked with Micheal. He was amazing He was on top of my concerns 10 He was amazing He was on top of my concerns 10 More

Everything went fine. I don't really care to say anymore Stop sending me these messages I don't really care to say anymore Stop sending me these messages More

put 1000 miles on it, had a check engine light and it needs front brakes needs front brakes More

Easy scheduling, nice customer lounge, quick in and out. The car wash was a definite plus. The car wash was a definite plus. More

Joe was great to work with. Got a great deal on my trade in as well. Got a great deal on my trade in as well. More

Thorough. No pressure. Knowledgeable. No Nick seems to be really good at golf. So there No pressure. Knowledgeable. No Nick seems to be really good at golf. So there More

Service was completed quickly and professionally. Your staff knew how to drive a manual transmission vehicle Your staff knew how to drive a manual transmission vehicle More