Walser Buick GMC Roseville

It's unfortunate but our experience has been terrible up until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to c until yesterday when I called for the 4th time to get the title for the truck we purchased on 3/12/25. My first call they said oh yeah you need to come sign, so we did...the second call the guy promised to call me back the next day...never did...my third call someone from your finance/title dept told me they didn't have the duplicate title from the person who sold it to them and to call back in a couple days...my 4th call was to your GM, but he was out so I talked to Rob the Sales Manager. Rob finally stepped in and helped after I expressed my complete and utter frustration with the dealership and our experience. The finance company that they decided to put the loan through is one, impossible to get in touch with, and two does not have a good reputation. We are not high risk, why your finance dept would run our loan through this company is beyond me. I find it troubling that the dealership could even sell a car without having the title squared away beforehand. We will see if this even takes care of the issue, but seriously Walser is a well known brand and I am shocked at the experience we have had. We have purchased from your stores in the past with great results. This was a major disappointment and took up far too much of my time to make sure your team was doing their job. More

Very keen kind and professional service team. Treated me incredibly well. Very comfortable waiting area Treated me incredibly well. Very comfortable waiting area More

The only reason I gave 3 stars was for the service department. A+ service and they should get all commissions for selling the vehicle. Sales department wasted a lot of my time. This process should not department. A+ service and they should get all commissions for selling the vehicle. Sales department wasted a lot of my time. This process should not take all day. More

I feel like I can trust the people who sold me a used car and they went out of their way to get me the best value for my trade in. I couldn’t be happier with them and they went out of their way to get me the best value for my trade in. I couldn’t be happier with them More

The service was prompt, fast and friendly. My vehicle was well taken care off during the service. My vehicle was well taken care off during the service. More

Great work performed on my vehicle and excellent communication!! Thanks again!! The staff does an amazing job. communication!! Thanks again!! The staff does an amazing job. More

Easiest most pleasant car buying experience I have ever had! I highly recommend the Walser Buick Dealership in Roseville. had! I highly recommend the Walser Buick Dealership in Roseville. More

Told them exactly what the issue was (front right caliper) they told me there’s no issue so I pick my vehicle up and I’m not even 15 miles away when it starts shaking again because of the RIGHT FRONT caliper) they told me there’s no issue so I pick my vehicle up and I’m not even 15 miles away when it starts shaking again because of the RIGHT FRONT CALIPER!!! When I called and informed them they said we’ll just bring it back and try again More

Salesman Reid seemed like the only one who gave a hoot about us. Sales manager zero personality. about us. Sales manager zero personality. More

Quick and easy vehicle purchase at a competitive price. In and out in an hour! Thanks Rrod! In and out in an hour! Thanks Rrod! More