Walser Burnsville Mazda

Buying a vehicle can be very stressful, especially if it is your first time ever doing so. I have had the experience with a different Mazda dealership when I first started test driving, and this experience is your first time ever doing so. I have had the experience with a different Mazda dealership when I first started test driving, and this experience was by far the reason why I bought my vehicle from this location. I went in on a Saturday looking for information, and numbers. I was fortunate to get dealt to Robert, whom I felt at ease with explaining it was my first purchase, and trusted that he wouldn't abuse that information and sell me something that I wouldn't be able to afford. Robert listened to all my wants and needs, and sold me a vehicle he would feel comfortable selling his daughter, which I respected considering how nervous I was to purchase something so valuable. I trusted Robert to sell me a vehicle that he thought was safe, and most importantly, perfect for my needs at this time in my life. Thank you to both Mazda, and Robert, for an experience well worth the wait! More

Tom was a great knowledgeable salesman. There was no pressure to buy and he was very helpful with explaining the process. When I decided on a car, everything was smooth up to that point. I was pretty pressure to buy and he was very helpful with explaining the process. When I decided on a car, everything was smooth up to that point. I was pretty sure I qualified for the financing special they had at the time which was 2.9% for 48 months. So the sales people were great but when it comes to the finance guys, that was when things didn't go so well. I filled out the credit app and apparently was told that I didn't qualify for the Mazda financing special. They gave me the option of finding other financial institutions that they worked with. So I waited another half hour and they came back and told me that the best they could find is 6.9% based on what I qualified for. I laughed because I knew that my credit was excellent and that there was no way that I was going to pay that kind of interest on a car. My brother had this same issue with Walser Nissan. He told me it is better to get pre-qualified online before you walk into a dealership. I decided to hold off buying then and during that same week went to another local dealership to look for a similar car. Again I worked with a courteous knowledgeable sales person. They somehow qualified me for the special with no problems at all. As I expected, my credit score was great and I had a good down payment and found that they weren't out to cheat me. I know that the dealerships don't make money on selling new cars but they profit on the used ones. Lesson learned is, don't let the dealership find you financing. I know they make money on the back end of financing. What a joke this dealership is. I would never recommend that anyone buys a car there. More

We worked with Samantha and Mark when purchasing our Mazda. They both did a great job making us feel welcome and helping find the right car for us. When our car wasn't on the lot, they looked at other Mazda. They both did a great job making us feel welcome and helping find the right car for us. When our car wasn't on the lot, they looked at other dealerships for us as well. They promised us that if we could n't find a car on the lot, they would find it for us any way they could, and they did! I have both of their business cards in my wallet to pass on to friends looking to buy. More

Walser Mazda is the most un-christian-like most dishonest dealership I have ever been to! We bought my car from Walser about a year and a half ago and was told that I would get 'FREE Oil changes for life" dealership I have ever been to! We bought my car from Walser about a year and a half ago and was told that I would get 'FREE Oil changes for life"...after a year and a half of recieving the free oil changes the service department said they have now discontinued the free oil change program! If I wanted to still recieve Free oil changes I would have to have services done BETWEEN the Mazda scheduled services at about $1,000- each time and also must never take it to another Mazda dealership for service! WOW! I spoke to the General Manager Charlie Swanson who could care less! My husband is serving overseas and wont be back for another year. I plan on telling every one in my church how I was treated by Walser and I hope that you also will think twice when they offer you a special to make you buy a car from them! I will NEVER do buisiness with Walser again! More

Bob was by far the best of all the dealers that I worked over the past few weeks. There wasn't a questions he couldn't answer, and I didn't feel pressured into making a decision. over the past few weeks. There wasn't a questions he couldn't answer, and I didn't feel pressured into making a decision. More

We were very pleased with the overall look, fantastic color (Zeal Red Mica), amenities that include leather seats, navigational system, decent gas mileage, Bose speakers and cargo capacity. The price wa color (Zeal Red Mica), amenities that include leather seats, navigational system, decent gas mileage, Bose speakers and cargo capacity. The price was in the range we were anticipating, and the trade-in price was fair. We are really enjoying our new Mazda CX-5! More

Bought a brand new top of the line tribute with extended warranty to 100000 miles. Noticed at about 95000 miles there was an oil leak, took it in and had it addressed (tightened something). At about 98000 warranty to 100000 miles. Noticed at about 95000 miles there was an oil leak, took it in and had it addressed (tightened something). At about 98000, still an oil leak, took it in and they replaced oil pan gasket. 101000 miles, car still leaking oil (couldn't tell since the oil spot in my driveway was rather large). Took it in and low and behold it's now the rear main seal and warranty will no longer cover, 1300.00 is what I was expected to pay. Called them out and was told to call warranty company which told me no go on coverage since I was over 100000. Dealership didn't do anything to help, except charge me warranty price of like 850.00. Nice, wow, thanks, maybe fix the car right the first time when it was under warranty? Not only will I never buy a extended warranty again, I will never purchase a Walser car again! I am still bitter and it's been 3 years, and to show I'm not unreasonable I would say everything was great up to the point I needed the REAL customer service. I actually know Mr. Walser and am too embarrassed to say anything to him. More

I had the extreme pleasure of working with Samantha Sittlow. It was so great to find someone who could transition me out of my Mazda Millenia into a new car that had the the same necessary features th Sittlow. It was so great to find someone who could transition me out of my Mazda Millenia into a new car that had the the same necessary features that I need. I loved that car but now am really enjoying my Mazda 6. Samantha had to explain so many things to me and repeat some of these for my understanding. Her knowledge of the mechanics, features, comfort and some additional add-ons to the car were exceptional. I was quite emotional giving up my car and it took a long time for me to decide beginning with early in the week and buying it on July 27. Samantha had an incredible sense of patience with me. A very important part of the process was the financing. Sam explained everything so carefully and I did not feel pressured in any way. This was a huge relief. I am a past Walser Mazda customer and have been extremely happy with the services provided. Working with Sam has been great and I know that this dealership AND Samantha is where I will continue to buy my cars!! More

Taylor was fun and friendly. She was helpful and was of great assistance in helping us pick the options we wanted and needed. She has excellent customer service and is very people friendly. She made us com great assistance in helping us pick the options we wanted and needed. She has excellent customer service and is very people friendly. She made us comfortable right away and was very patient with my 3 yr old. She made the tedious process of car-buying fun. I am glad she was the one to help us. I bought a Mazda CX5 and she patiently showed us all the features. She answered all my questions honestly and straightforwardly. She is a valuable asset to Walser. Because of her; I highly recommend Taylor Phillips and Walser Mazda to my family and friends and anyone interested in buying a Mazda. The few other employees I met (Bret and Maria) were also very friendly helpful and welcoming. I had a great experience. Thanks Taylor! More

I am not an easy person to satisfy when it comes to car shopping...but I'm relied on by a HUGE family to assist when people need to purchase a vehicle. This time we needed a vehicle for my son who is in c shopping...but I'm relied on by a HUGE family to assist when people need to purchase a vehicle. This time we needed a vehicle for my son who is in college. The limitations on this deal were numerous and stingy but we still wanted to get our son into a vehicle that was "fun" and utilitarian. The dollar amount we were offered for our trade in was outstanding...I did not accept it and sold the vehicle on my own but the dollar amount offered by Walzer was very respectable. Every staff person we met was the opposite of the old "used car salesman" stereotype....professional, listened to us, respectful, no games, hard working, and knowledgeable. Sam, the young woman who ended up selling us our vehicle, was wonderful. Only because of her hard work and diligence did my kid end up with a fun Cooper Mini and my wife and I ended up with outstanding financing. I shop local and always will. But when it comes to vehicle purchases I will ALWAYS contact Sam at Walzer Mazda from now on!!! More