Walser Chrysler Jeep Dodge RAM

Professional, clean atmosphere. I was attended to promptly and treated very well. The work was excellent and completed before the time promised. I was attended to promptly and treated very well. The work was excellent and completed before the time promised. More

Clean, bright, great customer work area and coffee offerings, many of the service advisors have been there for years. I especially appreciate Jim Sochko and his professionally calm way of discussing offerings, many of the service advisors have been there for years. I especially appreciate Jim Sochko and his professionally calm way of discussing details, good-bad-or ugly. More

Just bought a car from this dealership. Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him th Traveled from Indiana to Minnesota. Salesman helping me was Jacob L. Was told by Jacob that car was immaculate/no issues and very clean. Asked him this as I had to buy flights and hotel to come there and I don’t want to be surprised. Car is certified pre owned so there should be no problems as it undergoes a rigorous inspection . Until they failed to mention that there’s a cracks/chip in the windshield that was found on the way home. Couldn’t see it there as it was raining during viewing of car. Was told by windshield replacement place that it would be $500 to repair. I called the dealership to speak with Casey Novonty and was told they couldn’t do anything about it. I argued as I just flew states away to buy a $40,000 car from them and explained to him this wasn’t noted anywhere and they failed to tell me. He probably got tired of our call and me fighting back and said unfortunately with a used car it comes with this and offered $250 towards my $500 deductible. I said no as this is not something that’s ok. He never called back so I followed up 3 days later and said his general manager said nothing can be done and they’re not longer offering $250 towards my deductible. Walser promotes a 100% customers based experience but don’t back that up. Mind you, when this was found I hadn’t had my car for 3 full days. Can’t return the car as they give 3 days/ 300 mile warranty return and I drove 615 miles home. I know they knew exactly what they were doing there. Beware buying from this dealership. More

We had a good experience at first knowing they don’t work off commission and pricing was fair. When it came down to the final numbers at the end of buying our car, we could tell they make additional money of off commission and pricing was fair. When it came down to the final numbers at the end of buying our car, we could tell they make additional money off the extended warranty and financing. When we declined the warranty and went with our own bank for financing the tone towards us shifted. They were very short and no longer overly happy to help us. We were also interrogated several times for why we are declining the warranty. It was frustrating as we were the only ones in the dealership buying a car that day. So, I am unsure why we were being dismissed for not buying the extended warranty or using you for financing. We were also told the car had a multiple point checklist done to ensure quality. The first time we used our windshield washer fluid the hose wasn’t even hooked up. Overall I don’t think I would purchase a vehicle from here again. More

Steve Belzer is always on top of things when I schedule my appointment. He follows up immediately and if something is amiss he immediately gets things fixed. my appointment. He follows up immediately and if something is amiss he immediately gets things fixed. More

I have been using Walser for my routine jeep service and repair needs for many years now. They provide excellent customer service. Recently I met with their sales team member Blake who was amazing. I h repair needs for many years now. They provide excellent customer service. Recently I met with their sales team member Blake who was amazing. I highly recommend this location and team More

Easy to work with. Thorough and knowledgeable. Great communication. Problem fixed in timely manner despite complications Thorough and knowledgeable. Great communication. Problem fixed in timely manner despite complications More

Excellent Service! Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention Will continue to use your dealership for all my customer needs. Thanks for Great Customer Attention More

Zero communication and no pictures or documentation like the first time I was in Slow service with incomplete help on issues raised the first time I was in Slow service with incomplete help on issues raised More

Quality care, skilled technicians, exceptional service and an overall great experience every time. Thank you. and an overall great experience every time. Thank you. More