Walser Chrysler Jeep Dodge RAM
Hopkins, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Courteous, friendly, professional and efficient Someone assisted me right when I got there. I forgot his name but he was great. I waited and had a pleasant experience while waiting in the lounge area. I lo assisted me right when I got there. I forgot his name but he was great. I waited and had a pleasant experience while waiting in the lounge area. I love the video I got of them working on my car very thorough. My car was washed and the work was completed within a very reasonable amount of time. Overall, I thought they were super efficient, friendly, and very professional. I was very happy that I could get onto my next appointment on time. More
I had the wrong day for my appointment and they took me in anyway. I was on my way within an hour. Great service! in anyway. I was on my way within an hour. Great service! More
they were good at what they do. Since I knew what the issue was they didn't check the Drive shaft as they asked. so they slightly did not listen to the client Since I knew what the issue was they didn't check the Drive shaft as they asked. so they slightly did not listen to the client More
Very prompt and professional. Loved the video. Great staff! I had to drop my vehicle off earlier than the appointment and it was done earlier than expected. A nice surprise. Loved the video. Great staff! I had to drop my vehicle off earlier than the appointment and it was done earlier than expected. A nice surprise. More
Messages not returned. Terrible after sale customer service. Salesman won’t commit to repairs promised during sales. No accountability from sales manager. Does not return c Terrible after sale customer service. Salesman won’t commit to repairs promised during sales. No accountability from sales manager. Does not return calls. More
Very happy with the service. All staff was really great to work with. Love the new truck All staff was really great to work with. Love the new truck More
Worst communication I have ever experienced from a service center. Only time I actually spoke with my service advisor was when I called and he picked up the phone. Even text communication was lacking. service center. Only time I actually spoke with my service advisor was when I called and he picked up the phone. Even text communication was lacking. Brought my Jeep in for communication wire on the radio and chrome peeling off of my driver's door handle. With the lack of communication wire got fixed under warranty and I was charged 100$ to diagnose peeling chrome on my door handle. Will never service a vehicle with Walser again. Which is a shame I enjoyed my buying experience here greatly. More
Sales manager said my repair on the van I just bought would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called would take “a couple days”. After a week I called and was told by someone else we that anything in the body shop takes a week. After 11days I called again and was told by the body shop that they only received it two days earlier. It was finally done after 14 days. During this time my husband and I repeatedly left messages for the general manager and sales manager and the calls were never returned. I finally reached the sales manager because he happened to answer the sales phone. This lack of service and disrespectful lack of communication was betond unacceptable. More



