Walser Chrysler Jeep Dodge RAM
Hopkins, MN
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,131 reviews
I specifically requested the free multipoint car inspection and for the 4WD system to be checked. The answer was that they only run inspections if there is an issue. I received no report for the mul inspection and for the 4WD system to be checked. The answer was that they only run inspections if there is an issue. I received no report for the multipoint inspection. More
The service rep was very nice and knew exactly of the issue that we were having with the sway bar when I explained the situation to him. We were also having an issue with our left headlight that wouldn't issue that we were having with the sway bar when I explained the situation to him. We were also having an issue with our left headlight that wouldn't consistently illuminate, go to bright or fog light when in 'auto' mode... They performed the service and the sway bar was fixed and that noise was gone. The tech report said we needed a new bulb for the left headlight, which was $530. So we had that taken care of, but when we picked up the car, we still had the exact same issue with the lights. In fact, more error messages popped up (auto high beam error, limited functionality error, etc.) We called and talked with our service rep, who got us scheduled to come back a few days later. Unfortunately, I had to miss that appointment due to unforeseen work travel... I called to reschedule 3 different times and have left messages - or had messages sent - for call backs and have yet to receive a call back. I would like to get this service scheduled since we paid $530 to have the issue fixed, but nothing has been fixed. More
To start from the beginning, I purchased a brand new 2024 Jeep grand Cherokee L. I originally was shopping at Walser and working with a sales person there. I wanted a Jeep grand Cherokee L that was loaded. Y Jeep grand Cherokee L. I originally was shopping at Walser and working with a sales person there. I wanted a Jeep grand Cherokee L that was loaded. You guys didn't have that, which is totally understandable. He took me for a ride in one that did not have all the features on it. I wanted. When we were done with the ride, he just kept asking me so you're gonna buy it? You gonna buy it? Needless to say, I did not. I went out to Waconia Jeep and had a great experience. Since I live in Minnetonka and Hopkins is much more convenient than going out to Waconia, I tried giving your service department a try. I came in for a routine oil change and a recall item to be dealt with. When I was there, I mentioned to the service guy that the front quarter panel in one section would pop out almost always. His response was they all do that I said really? So all of your cars are somewhat defective? He said well if you really want to fix you'll have to take it to a body shop. I said so a car I purchased brand new from JEEP that's under warranty that has a problem, your solution is I need to take it to a body shop and pay to have it fixed? He roughly said I'll have the guy look at it well now the same piece a quarter panel keeps popping out, and now the hood is visibly not level with that piece of quarter panel anymore. There's a course of dealing with Walser that unfortunately will keep me from dealing with them anymore. More
I had to bring the Jeep back because original work did not fix problem. They were very accommodating and made sure it was covered under warranty AND gave me the use of a loaner car not fix problem. They were very accommodating and made sure it was covered under warranty AND gave me the use of a loaner car More
2nd time in 2 years that either oil filter wasn't tightened or drain plug over tightened leaving large xxxxxxof oil in garage. Needing to drive back with little oil in engine to get fixed tightened or drain plug over tightened leaving large xxxxxxof oil in garage. Needing to drive back with little oil in engine to get fixed More


