Walser Honda

The service waiting area is great, with lots of places to sit comfortably, watch TV, or connect with wifi. Bottled water, coffee and other beverages are available free in addition to popcorn to munch on. The sit comfortably, watch TV, or connect with wifi. Bottled water, coffee and other beverages are available free in addition to popcorn to munch on. The service advisor explained the work to be done and gave me an estimate of 1-1½ hours for completion. However, the service took 2½ hours to complete and I was not updated regarding the extra time needed. I had to text the service advisor to get an update who told me the mechanic was just finishing up. It was then another half hour for actual completion. I understand that estimates can be wrong and extra time may be needed, but the customer should be fully informed. More

No pressure sales Communicative along the way Kept us in the process during the trade-in appraisal in the process during the trade-in appraisal More

I am always happy with the work done on my car. The service team is always helpful. The service team is always helpful. More

The professionalism, service, honesty and customer care is exceptional. Walser is now my favorite dealership since moving to Minnesota. I had many interactions with Walser employees and cannot remember all is exceptional. Walser is now my favorite dealership since moving to Minnesota. I had many interactions with Walser employees and cannot remember all of their names, but will tell you...You made a great impression!!! Tate had the honor of selling me the new 2025 Honda CRV touring hybrid. He was patient, kind, knowledgeable and took time with me, as I made a perfect decision. I have driven my new Honda for a few days and I made the right HONDA choice. Thank you Walser Honda and Tate. More

Professional and timely in a comfortable and welcoming setting. Got updates and an unexpected carwash! I will return for future service needs. setting. Got updates and an unexpected carwash! I will return for future service needs. More

Nick went above and beyond with communicating with us on the recalls and repairs of our vehicle. the recalls and repairs of our vehicle. More

Worked well the customer and were respectful during the whole process. The were helpful, not pushy! whole process. The were helpful, not pushy! More

I worked with Jake Schlussler and he did an excellent job in explaining services recommended for my vehicle, letting me know the cost, and especially in making sure the job was done correctly as there were s in explaining services recommended for my vehicle, letting me know the cost, and especially in making sure the job was done correctly as there were some issues with replacing one of the brake rotors on my Honda Pilot. I have no complaints with the experience and with the work done, but wish the cost for services was more reasonable. More

I had my calendar mixed up and arrived for recall work on the wrong day. They got me in anyway and completed the work in a short amount of time. I had brought my laptop, thinking I'd be there for hours and the wrong day. They got me in anyway and completed the work in a short amount of time. I had brought my laptop, thinking I'd be there for hours and would do some work. There was no need, by the time I logged in, my car was already done. It saved me a trip and I really appreciate they did what they could to accommodate me and my mistake! More

Then my service manager listened to what my problem was with the car. The technician was able to discover exactly what the issue is, and Ben was able to reach out to our extended warranty and get all the m with the car. The technician was able to discover exactly what the issue is, and Ben was able to reach out to our extended warranty and get all the major starter motor repair paid for. He applied a very nice coupon so my tire rotation and oil change was very minimum. I love working with Ben. I feel he listens to me. More