Walser Honda - Service Center

Great customer service, very quick and satisfied with my new car lease, thank you for the experience new car lease, thank you for the experience More

I enjoyed the video review of my car with all the updates and what they were working on!! and what they were working on!! More

They were prompt, helpful and friendly. They resolved my issue and I was very satisfied They resolved my issue and I was very satisfied More

I’m not sure if this rating request was for service or sales, but I’ll rate both a five! I struggled with an intermittent issue for just over a month with my 2021 Passport. It ook multiple visits to pinpo sales, but I’ll rate both a five! I struggled with an intermittent issue for just over a month with my 2021 Passport. It ook multiple visits to pinpoint the issue but it was finally determined to be electrical. Jake Schlussler is the best advisor I’ve worked with! He kept me informed, took the time to ask about the issue’s history and always explained everything well. I’ve been a Walser customer since 2012 and just bought another car there (my fourth one since 2012) which I’ll also have serviced there when due for maintenance or repair. My sales guy was John Gouette and he was great to work with. I was in and out in just a couple of hours and bought a used Civic Si that I’d been searching for over the past few months. Found it there, test drove on a Tuesday night and went back in Wednesday to purchase. Love Walser Honda! More

Always have a great experience at walser. Have been doing business with them since 2010 Have been doing business with them since 2010 More

Amazing Job and very fast to get everything done. And everyone is very polite and efficient And everyone is very polite and efficient More

Last minute call and they got me in right away. Took care of problem by early next day Took care of problem by early next day More

My service was handled professionally and that was appreciated. I did however have a communication issue, where I was essentially ghosted after calling to ask a question. This happens, and was uninte appreciated. I did however have a communication issue, where I was essentially ghosted after calling to ask a question. This happens, and was unintentional — but I did have an issue with the fact that when I did reach someone to TELL the dealership they had an issue — the person I spoke to spoke to me like I was a child who didn’t understand what I was talking about. She also told me I was wrong when I told her a voice mail box was full — informing me that it could not be and that I must have been calling the wrong number (I was not). I did not appreciate the attitude (especially since it turned out that I was correct and the issue WAS actually on their end). Not a huge problem or deal breaker for me using this dealership … but slightly annoying which is why I dropped my rating one star. More

I waited 2 hours to NOT have the issue with my infotainment system resolved. There were no status updates and even when I texted the phone number I was provided for my service coordinator, I recei infotainment system resolved. There were no status updates and even when I texted the phone number I was provided for my service coordinator, I received no response. After two hours one of the salesmen sat in the car and tried to coach me through “fixing” the issue, with no result. I had already tried everything he suggested and I had already told (and submitted with my appointment details) them that I tried all those ideas. So I left with no solution. On my way home a different technician called me and said he was positive the problem is due to an Apple iOS update problem and not an issue with the car. He said this is a known issue and there’s nothing they can do. If that’s is the case, why did I have to wait 2 hours? More

I was taken care of Very Well! My service advisor Ben Hurrle did an EXCELLENT job and I would definitely bring my Honda here!!! My service advisor Ben Hurrle did an EXCELLENT job and I would definitely bring my Honda here!!! More