Walser Nissan Wayzata

How much space will they give me for this review? First, we were on our way to buy a truck when we got a call from our sales person telling us the truck had sold over the weekend. 4 days later, I get First, we were on our way to buy a truck when we got a call from our sales person telling us the truck had sold over the weekend. 4 days later, I get a notification that the price had dropped on the truck. I called and the manager told me that the truck never sold and was available. So we went out to buy the truck. I asked the sales person, "what happened, you told me the truck was gone?" He said "well I just didn't want you to miss out on this deal Kyle!" ... he didn't listen to a word I said. Just auto replied with some canned dealership jargon. Oh and my name isn't Kyle. I corrected him, but he continued calling me Kyle until half way through the test drive, I continued to correct him, eventually he noticed in his paperwork that my name isn't Kyle. Regardless, this was my truck and I wasn't going to let my perception of the sales person keep me from buying it. During the paperwork, we noticed an issue with the pricing, which we were assured was not an issue. But it was, they had to redo all the paperwork and we had to sign everything again! Next, the guy whose job it is to detail vehicles wasn't "answering his phone." So our sales person ran out to "quickly" detail the truck after we had already spent nearly 3 hours filling out paperwork to complete the sale. We sat there for 40 minutes because they can't detail the vehicles on site, and apparently the only guy who details cars, just decided not to work that day without telling anyone. 3.5 hours for a cash deal. No accountability. No acknowledgement of any mistakes or poor service. I love my truck, but it has nothing to do with the dealership. I will avoid them in the future. It is a shame my truck was on their lot. This only scratches the surface of the experience at Walser Nissan Wayzata. But I am going to stop ranting. UPDATE: The dealership contacted me after I posted my experience. They apologized. This was the first time anyone took accountability for anything that happened. I appreciate that. But during the call, they also had to admit that there was another item they neglected to ask me for during the sale.... I then had to mail the documentation to them. I have cooled down since the original post. People make mistakes, and we all have bad days at work. I edited my choice of words a bit now that I have had time to cool off. But the rating, and the depiction of the transaction will remain as it all happened as described. More

He was nice and helped us find the right car. Helped answer all our questions Helped answer all our questions More

I was able to make a same day appointment for an oil change, my first since purchasing my car at Walser. The service area was clean and the service coordinator was able to tell me when my vehicle would change, my first since purchasing my car at Walser. The service area was clean and the service coordinator was able to tell me when my vehicle would be ready. The waiting area is also clean and has snacks. Everything went exactly as promised. More

The cost for an oil change was reasonable (had a coupon) and really appreciated the inspection video. It provided good detail about a minor repair that they'd recommended. and really appreciated the inspection video. It provided good detail about a minor repair that they'd recommended. More

They were great to work with and more than willing to help with all of our questions. help with all of our questions. More

Enjoyed buying a car at Walser Nissan Wayzata. Process was quick and no pressure. I strongly recommend this dealership. Process was quick and no pressure. I strongly recommend this dealership. More

Great service I like the service video on my vehicle, everyone I talked answered my questions and where very polite and professional. everyone I talked answered my questions and where very polite and professional. More

John and Jesse were great, answered all my questions, wish they had more incentives for cash buyers wish they had more incentives for cash buyers More

Sales person was knowledgeable, polite and was straightforward with me about what they can and cannot do. I pretty much knew if I was going to do business with them within 20 minutes. I will de straightforward with me about what they can and cannot do. I pretty much knew if I was going to do business with them within 20 minutes. I will definitely recommend them to anyone in the market for a new or used car. More

The dealership did a nice job with follow-up and letting me know about price changes once I expressed interest in the vehicle. They provided all of the information I requested, including complete service re me know about price changes once I expressed interest in the vehicle. They provided all of the information I requested, including complete service records when I asked specific questions. More