Walser Nissan Wayzata

Great! Walked in with our specific needs in mind, Scott found us exactly the vehicle we needed. And made everything very easy for us! Wonderful experience Walked in with our specific needs in mind, Scott found us exactly the vehicle we needed. And made everything very easy for us! Wonderful experience More

Salesman come and go and SALES MANAGER is RUDE! Please be sure to read reviews from all three big review sites (Google, Yelp and Dealer Rater). I had a terrible experience with Wayzata Nissan. Mos Please be sure to read reviews from all three big review sites (Google, Yelp and Dealer Rater). I had a terrible experience with Wayzata Nissan. Most of their google reviews are good, but after this experience I looked at Yelp and found the nasty ones. Here is my story. My main beef is with the New Car Sales Manager whose name is Tom Groves. Prior to communicating with Mr Groves, I was working with salesperson A. “A” was great to work with. He was doing everything in his power to get me into the vehicle I wanted at the price I needed to be at. He asked that I submit a credit application so that all pricing he offers will be final pricing. He promised no surprises if the credit app was in. I promptly submitted the app. Once he finally got a deal I was happy with, I asked him to put it in writing and as soon as I sold my car, I would come back to take delivery. Selling my car took a bit longer than planned. I called him back 2 weeks later to move forward , even though I hadn’t sold my car. Upon calling the dealership, I learned that “A” was no longer with the dealership. They asked if I wanted to work with someone else, I told them no thank you. About 3 days later, I received a call from a new salesperson at Wayzata Nissan. He asked if I was still interested. I told him I was. He asked if I would like to work with him. I politely said no thank you. The reason I didn’t want to work with him was because while dealing with “A”, I remember “A” getting some technical specs on the vehicle from another salesperson and if I was going to move forward with the transaction, I figured that was the guy to work with. Let’s call that guy Salesperson “B”. “B” was a very knowledgeable, seasoned, sales person. He too promised me the price and car we had been talking about with “A” would remain the same and there wouldn’t be any surprises. I waited a couple days to see if they would come down any further. When I finally decided it was time to buy, I called the dealership and learned that “B” was no longer employed with Wayzata Nissan! At that point, I decided it was time to get in touch with a manager. I didn’t want this deal to touch any other hands that weren’t guaranteed to carry it all the way to delivery. When I asked for a manager, I was transferred to “Tom Groves the New Car Sales Manager with 20+ years of experience who makes buying a car fun!”. I explained the entire story to Tom and asked him if I could still count on getting the exact car and pricing I had discussed with both of his 2 prior sales people. He asked if he could take about 15 minutes to locate my deal folder and call me back. I said take all the time you need. When he called me back, I was unavailable. He left me a voice message which is of course saved to my phone and promised to deliver the vehicle within the terms we had discussed (I’m not mentioning price and vehicle in this post, but he actually quoted the exact price and exact vehicle on my voicemail). I called him back and he again said we were good to go. He asked if he could transfer me to another salesperson to deliver the car. I said as long as he isn’t going to get fired or quit, I didn’t really care who it was. So he transferred me to salesman “C”. “C” said come on in, we are ready to go! I told him I was leaving town for the weekend and would like to take delivery on Monday morning. He said no problem. When I called on Monday morning is when everything fell apart. The price increased by $30/month. I told him that was unacceptable. I told him he needs to get in touch with Tom and that Tom would save this for us. He called me back the next day and said there was nothing he could do. So…”A” and “B” quit, and “C” is trying to raise the price at the last second. At this point I figured I was getting signs and shouldn’t take this transaction any further. But, now that I had officially sold my car and was desperately in need of new wheels, I called Tom back to see what he could do. I have never had anyone be so rude to me. He acted like my phone call was such a burden on him. He basically told me that the price was raised and it wasn’t coming back to what had been promised. I told him I have it in writing from “A”, and I have a verbal recording from him promising the car at a certain price. He said there was nothing he could do. No explanation. I told him I was very disappointed. He hung up on me. I wouldn’t recommend going to Wayzata Nissan. There are many other Nissan dealers in town. If you have to go to Wayzata, be sure to check out other dealers for comparison. More

SUV / Crossover shopping My wife and I stopped by Wayzata Nissan to look and Murano's and was greeted immediately by Scott Brown. He was very professional and helpful. He took My wife and I stopped by Wayzata Nissan to look and Murano's and was greeted immediately by Scott Brown. He was very professional and helpful. He took the time to show us all the features and options the Murano had to offer. He patiently answered all over our questions and took us on a test drive where he went above and beyond to show what the Murano had to offer. Scott was easy to work with. A true asset to Wayzata Nissan and credit to the automobile sales industry. Aces Baby More

Scott Brown was a very fun guy to work with. We went to Wayzata Nissan to look at some new 2016 Muranos that they had very good prices on. We went inside to do a little searching on their custome We went to Wayzata Nissan to look at some new 2016 Muranos that they had very good prices on. We went inside to do a little searching on their customer computers and also found a used 2016 Murano Platinum with 8k miles on it that looked interesting. We went out to look at the new Muranos and Scott Brown came out to work with us. He asked how we were doing and I said fine. I asked him how he was and he said, "Aces, Baby!" I immediately liked him. Long story short - Scott did everything he could to make us comfortable. When we went on a test drive, he even got outside to show us how the vehicle's cameras worked and while he did so it started to downpour for a few minutes. He stayed out there. It really showed what a dedicated guy he is. Bottom line - Scott was / is probably the best car salesman I've dealt with. I enjoyed talking to him, dealing with him and getting to know him a little. We bought the used Murano last Tuesday (June 7) and took it to the cabin this last weekend. We are very happy with it and we really appreciate Scott's help. More

Scott Brown Did a Great Job He was very knowledgeable about the 2016 Maxima. He was quite familiar with all the features of the car and took the time to thoroughly explain them. He was very knowledgeable about the 2016 Maxima. He was quite familiar with all the features of the car and took the time to thoroughly explain them. He offered to get the trade-in value for my car and did specifically ask for the sale. When I'm ready to buy, I will give him a call. More

personalized service I recently accompanied my elderly mother in shopping for a new vehicle. While other dealerships talked over her head with a lot of technical jargon, I recently accompanied my elderly mother in shopping for a new vehicle. While other dealerships talked over her head with a lot of technical jargon, Molly Gray took the time to get to know my mother, understand her needs, and patiently answer all her questions. People of my mother's generation appreciate this kind of personalized service, and much deserved credit should be given to Molly for being the primary reason my mother chose this vehicle over the competitors. Thank-you, Molly. More

purchased new vehicle We were a walk in with limited interest in purchasing a new vehicle. Had a little idea of what we wanted and Scott had exactly what we wanted. He put We were a walk in with limited interest in purchasing a new vehicle. Had a little idea of what we wanted and Scott had exactly what we wanted. He put aside what he was doing to work with us in finding out desired car. He found what we wanted in inventory and made it happen. Very help full and we were able to make it happen. Excellent job of getting thru all the paper work and getting the car ready. Excellent Job, Scott and many thanks. Wayne & Diane Schubring More

A Smooth and Positive Sales Experience Scott Brown was so helpful and knowledgeable when we purchased our 2016 Murano. We didn't realize how easy it would be to find the perfect car, but h Scott Brown was so helpful and knowledgeable when we purchased our 2016 Murano. We didn't realize how easy it would be to find the perfect car, but he had all the answers and attended to us with energy and enthusiasm. The financing and incentives that were offered were amazing. Scott showed a thorough understanding of the many features on the car, and was willing to stay late for us when we were tardy on our Friday evening arrival. We give him and our entire experience at Wayzata Nissan a 'thumbs up' and we love our new car! More

Class dealer ship Scott Brown is an excellent salesman. He is a real asset to your company. Scott is very knowledgeable about the cars. I'll be back to buy from him Scott Brown is an excellent salesman. He is a real asset to your company. Scott is very knowledgeable about the cars. I'll be back to buy from him More

Terrific experience with Scott Brown! I had a terrific experience with Scott Brown in leasing a new Nissan Rogue - pure class from start to finish. Scott was flexible and made sure that e I had a terrific experience with Scott Brown in leasing a new Nissan Rogue - pure class from start to finish. Scott was flexible and made sure that every detail was take care of. Keep up the terrific work! More