Walser Polar Chevrolet

Outstanding service!!!! I recently had an intermittent hard to find transmission problem (i.e. hard shift into 2nd gear - Chevy Tahoe) which would only show up when extremely hot. Our usual GM dealer (of hard to find transmission problem (i.e. hard shift into 2nd gear - Chevy Tahoe) which would only show up when extremely hot. Our usual GM dealer (of 30 years) could not diagnose the problem even after three visits. I finally took the truck to Walser. The service writer (Taylor) asked all the right questions to help diagnose and the tech was able to duplicate and fix the problem. Excellent expertise not found in many service departments. The transmission was relatively new so they even fixed the problem under warranty. This is probably the best service department experience I have had in my 30 years of driving GM. Will be going to Walser for service from now on. More

Being a woman and mom to two toddlers (who I had to bring with me for my test drives and meetings) I appreciate my experience with Walser Polar Chevrolet even more so. Lucas helped me, start to finish, and n with me for my test drives and meetings) I appreciate my experience with Walser Polar Chevrolet even more so. Lucas helped me, start to finish, and never left me feeling unsure or taken advantage of. I know what I like and don’t and he was more than helpful and accommodating. Even with a financing hiccup, he and Ian went above and beyond to help get things worked out and keep me with a car I love. We will 100% be back for our next trade in! More

I called Cade on Saturday about a used Mazda and within a span of several hour, we had talked through the whole process And Wednesday we picked up our 2020 Mazda. Cade was very thorough and answered all qu span of several hour, we had talked through the whole process And Wednesday we picked up our 2020 Mazda. Cade was very thorough and answered all questions with smile in his voice and then in person. And he has a great sense of humor. Thanks Cade F. For all your help, it truly was a pleasure. More

Reading these reviews made me comment on Brett my sales person. I know Brett has Integrity. Look it up in the dictionary. Integrity. He was great working with. It’s not every day I drop 35 K on a veh. Bret person. I know Brett has Integrity. Look it up in the dictionary. Integrity. He was great working with. It’s not every day I drop 35 K on a veh. Brett put me in the right veh that I have been looking for. Because of Brett I will continue this dealership for the rest of my life. I’m 69 yrs old and probably don’t have long to live anyhow. But I got to tell ya. To me Brett is and will always be the Man. Thank you Brett. Great job. More

My elderly mother just returned from getting her tires checked due to one tire loosing air. After she left she discovers that the other 3 tires are low in air upon leaving. How is that even possible??? checked due to one tire loosing air. After she left she discovers that the other 3 tires are low in air upon leaving. How is that even possible??? All this and yet they find the time to check her air filter (which was not asked for) and stated she needed a new one. OK, I understand, but to not take care of the other tires??? Secondly there were bags from Byerly's that were on her floor originally shoved into the glove box. Is there a sensor that was bad? I wonder what they were doing or if they were looking to take something? Completely unacceptable! You should be embarrassed as a manager of this dealership. There was nothing on the receipt for service other than the filter and tire. I am unhappy and feel they took advantage of an elderly female. Stay away! More

I am having the absolute worst experience with Walser Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Polar Chevrolet. I leased a 2013 Chevy Equinox in 2013 for 3 years and chose to purchase it at the lease end. Turns out that there is a $42M GM Chevy Equinox Oil Guzzling Class Action Settlement on this year/make of vehicle. In December 2020, my car that has only 90,000 miles on it, just wouldn’t run one day. Turns out that it had a snapped timing chain/blown engine due to this excessive oil consumption problem. There was never any indication that there was a problem. Nothing! Have had my oil changed religiously every 3,000 miles since then at a National retail oil company. I was made fun of for this! GM towed the car to Walser Polar Chevrolet and I have been nothing but pushed around and put off by the dealership and GM. Walser Polar has someone named Keith from the service department who has been rude and is making up stories about how they have nothing to do with this and all records of my three years of service during the lease have been lost due to new ownership of the dealership. I was never then or have since not been notified of this engine issue. The GM of the dealership has been minimally involved and offered no reasonable solution. They refuse to help or do anything about it as they say their hands are tied do to General Motors themselves. The CEO, President, Vice President of General Motors and the owner of Walser Polar Chevrolet are my next step. DO NOT USE THIS DEALERSHIP!! More

Do not ask for Brett He has a long way to go to learn how to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the to be a dealer and customer service Ask for Zach he is a manager he makes the process painless and easy Seriously blown away by his efforts your the man Zach More

Still waiting on my truck i paid for August 29th its September 17th now I just want my truck and to be done with These people i could go all day on what "some" did wrong here September 17th now I just want my truck and to be done with These people i could go all day on what "some" did wrong here More

quik and easy Brett was great made the experience pane-less which isnt always easy at a dealership because of your staff but mostly Brett we had a great day love t Brett was great made the experience pane-less which isnt always easy at a dealership because of your staff but mostly Brett we had a great day love the truck More

5 stars for Emily Nelson! She exemplifies service excellence who offers transparency and inclusivity in the car sales industry. Much gratitude for Emily who will take car of all your car buying needs excellence who offers transparency and inclusivity in the car sales industry. Much gratitude for Emily who will take car of all your car buying needs! More