Walser Polar Chevrolet

Fast oil change Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving h Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving his advice on service to be performed. More

Mechanic forgot to reattach air box after service work Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the che Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the check engine light came on. I called Walser as soon as I arrived home to advise them of the situation and scheduled another service visit to have them check over their previous work and determine the cause of the check engine light. At that next service visit they said they couldn't find anything wrong (other than a mouse nest up under the plastic plenum cover) so they erased the trouble codes and sent me on my way. The check engine light came back on again on my drive home. A few days later the truck began to stall frequently and run extremely rough to the point I thought I might need to have it towed back in for service. I opened the hood to see if I could find anything obvious and found that the air box was not connected. I reconnected the air box, cleared the trouble codes myself and truck now runs as good as it did before I brought it in for service (which is to say perfectly, and no check engine light). A disconnected air box may sound minor but the MAF sensor is located there. The MAF sensor is a critical component in the engine management system. I can understand that mistakes sometimes happen (like not reattaching the air box). But to miss it a second time when the specific request was to recheck the work performed the first time, and the problem being so obvious, is very troubling. I've had nothing but good experiences with this dealer (primarily with Polar Chev before it became Walser Polar) up until now, but these two strikes in a row certainly makes me doubt them going forward. More

Top notch experience Ken was absolutely wonderful to work with. He provided wonderful service in buying my new Traverse and made what is typically a painful experience and Ken was absolutely wonderful to work with. He provided wonderful service in buying my new Traverse and made what is typically a painful experience and great one! I will definitely be returning to this dealership for future vehicles. More

A great experience Everyone was very nice and helpful. They listened to wants and concerns and were very accommodating every step of the way. We went on expecting to buy Everyone was very nice and helpful. They listened to wants and concerns and were very accommodating every step of the way. We went on expecting to buy a Trax, and ended up driving away on an Equinox and we LOVE it! More

No pressure sales... how refreshing!! Xavier and Phil were great to work with during the entire process, excellent customer service and very knowledgeable. Walked in at 4 PM without a veh Xavier and Phil were great to work with during the entire process, excellent customer service and very knowledgeable. Walked in at 4 PM without a vehicle and drove out 7:30 PM with a beautiful 2019 Traverse! More

Full inspection Very helpful from start to finish. Explained what the issues were and the best way to get them taken care of in a timely matter. Very helpful from start to finish. Explained what the issues were and the best way to get them taken care of in a timely matter. More

Used Car Friendly people, welcoming place. Bruce was easy to talk to giving explanations that were clear and complete. We would consider going back when we'r Friendly people, welcoming place. Bruce was easy to talk to giving explanations that were clear and complete. We would consider going back when we're ready for our next car. More

just amazing hard working people! Tim at walser was the most humble person! he really didnt care about selling us just any car! but more like finding something that your comfortable i Tim at walser was the most humble person! he really didnt care about selling us just any car! but more like finding something that your comfortable in it was a really good experience he really got to know you first before jumping into all the car business and we were on a time crunch and he made it happen within good reasonable time! we went in thinking we were going to get a pickup and then realized the the equinox would be a better fir for are growing family thankyou soo much Tim More

Excellent I had Shaun to assist me through the process and he was so helpful and did not push me to look at anything out of my price range and gave me plenty of I had Shaun to assist me through the process and he was so helpful and did not push me to look at anything out of my price range and gave me plenty of time to explore my options and discuss. Would definitely recommend More

Good deal They gave me a good deal and were very helpful. They were able to give me advice but not pressure me to buy anything I did not want. They gave me a good deal and were very helpful. They were able to give me advice but not pressure me to buy anything I did not want. More