Walser Polar Chevrolet

Very good experience I could not get my Samsung phone to link up with my truck So I brought it in and after only a few minutes of them looking at it they decided it needed I could not get my Samsung phone to link up with my truck So I brought it in and after only a few minutes of them looking at it they decided it needed an update It was taken care of very quickly and very professionally thank you very much Jeffrey Hetrick for all your help!!!! More

Malibu Great explanation of work done . Service advisor was friendly. I liked that I received a text message from advisor so I knew who was my contact perso Great explanation of work done . Service advisor was friendly. I liked that I received a text message from advisor so I knew who was my contact person. More

Service plus! Initially just came in for my oil change and ended up getting my 50,000 mile maintenance done as recommended by Clint. There weren’t any courtesy vehi Initially just came in for my oil change and ended up getting my 50,000 mile maintenance done as recommended by Clint. There weren’t any courtesy vehicles available so they offered to drive me to and from Target while the work was done. He also applied coupons I forgot to bring in to my bill due :) The whole staff here is great!! More

Love the car. The sales person is good at what he does. He explained everything to the wife and I. So we were able to walk out happy with our newer car. Thanks The sales person is good at what he does. He explained everything to the wife and I. So we were able to walk out happy with our newer car. Thanks More

Polar Chevrolet has always been quick and efficient I have always been treated nicely at Polar chev by everyone in the service department and the sales department. I know they are quick and thorough and I have always been treated nicely at Polar chev by everyone in the service department and the sales department. I know they are quick and thorough and Easy to deal with. More

Great I took my Chevrolet suburban in for an oil change. They got me in quickly. They discovered an additional problem. They gave me a courtesy vehicle. Pra I took my Chevrolet suburban in for an oil change. They got me in quickly. They discovered an additional problem. They gave me a courtesy vehicle. Practiced all of the problems changed my oil and rotated my tires. Overall great experience More

Fast oil change Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving h Have been a customer for years. Always been satisfied with service. Jeff Hetrick has always been very helpfull by answering any questions and giving his advice on service to be performed. More

Mechanic forgot to reattach air box after service work Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the che Walser Polar Chev performed an oil change and an induction system cleaning on my 2014 Silverado. During the drive home after the service work, the check engine light came on. I called Walser as soon as I arrived home to advise them of the situation and scheduled another service visit to have them check over their previous work and determine the cause of the check engine light. At that next service visit they said they couldn't find anything wrong (other than a mouse nest up under the plastic plenum cover) so they erased the trouble codes and sent me on my way. The check engine light came back on again on my drive home. A few days later the truck began to stall frequently and run extremely rough to the point I thought I might need to have it towed back in for service. I opened the hood to see if I could find anything obvious and found that the air box was not connected. I reconnected the air box, cleared the trouble codes myself and truck now runs as good as it did before I brought it in for service (which is to say perfectly, and no check engine light). A disconnected air box may sound minor but the MAF sensor is located there. The MAF sensor is a critical component in the engine management system. I can understand that mistakes sometimes happen (like not reattaching the air box). But to miss it a second time when the specific request was to recheck the work performed the first time, and the problem being so obvious, is very troubling. I've had nothing but good experiences with this dealer (primarily with Polar Chev before it became Walser Polar) up until now, but these two strikes in a row certainly makes me doubt them going forward. More

Top notch experience Ken was absolutely wonderful to work with. He provided wonderful service in buying my new Traverse and made what is typically a painful experience and Ken was absolutely wonderful to work with. He provided wonderful service in buying my new Traverse and made what is typically a painful experience and great one! I will definitely be returning to this dealership for future vehicles. More

A great experience Everyone was very nice and helpful. They listened to wants and concerns and were very accommodating every step of the way. We went on expecting to buy Everyone was very nice and helpful. They listened to wants and concerns and were very accommodating every step of the way. We went on expecting to buy a Trax, and ended up driving away on an Equinox and we LOVE it! More