Walser Polar Chevrolet

Unsatisfactory service Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that w Brought my 2012 Cruze in for a power brake problem. We mentioned that we thought it might be the vacuum pump, or the switch for the vacuum pump that we heard about from a recall in 2013. They kept my car for 3 days and tried to duplicate the behavior. They were unable to duplicate, so they sent my car home not fixed and charged me $52 for diagnostics. They wanted to charge me $84, but I thought it should be covered by our extended GM warranty. They said since that couldn’t find anything wrong, we had to pay, but reduced the charge. My husband tested the switch at home, discovered it was bad. He bought a new one and was able to replace it himself. So we had to pay the dealership, buy a new part ourselves, and replace it ourselves for something that should have been under warranty. More

Thanks! "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiti "Recall" service visit. Greeted promptly and warmly. Check-in went smoothly. Work to be done was reviewed and approximate completion time given. Waiting area spacious and comfortable. TV is too loud! Great coffee machine with many options. Snacks available. Work completed and explained within estimated time frame. Future work that will be needed was reviewed. Check-out went smoothly. Appreciate the car wash. Only complaint/suggestion: Recall was for "MyLink" update, at no charge. However, the update disconnected my link to my iPhone. Would have been helpful for service staff to check this with me before I left dealership to make sure link to phone was reconnected after update. More

Service Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he th Jeff was great he took care of my situation very professional. Jeff also kept me informed through the whole process and even finished way before he thought it would be done. Thank you jeff More

Friendly and helpful. Ken was personable and flexible I did not make up my mind right away. He answered all my questions. He was also patient and informative. Ken was personable and flexible I did not make up my mind right away. He answered all my questions. He was also patient and informative. More

Awesome customer service Xavier went over and above expectations, friendly, professional and concise. Would not let me leave until I was 100% satisfied and made sure that my Xavier went over and above expectations, friendly, professional and concise. Would not let me leave until I was 100% satisfied and made sure that my purchase was showroom ready before I left. More

Used 2013 Escape Worked with Tony Rathmanner and he was friendly, responsive, helpful, and great to work with. He made it a point to answer all my questions and concer Worked with Tony Rathmanner and he was friendly, responsive, helpful, and great to work with. He made it a point to answer all my questions and concerns and made sure I was happy when I drove away. More

Quick and easy Graet car salesman, good service and we are very happy with the car. Quick and easy buying experience, thank you. We would purchase a car again. S Graet car salesman, good service and we are very happy with the car. Quick and easy buying experience, thank you. We would purchase a car again. Shawn More

Great experience I recently bought a used truck from Walser Polar Chevrolet. Ken was my salesman and he was awesome. He upfront and honest about everything, which help I recently bought a used truck from Walser Polar Chevrolet. Ken was my salesman and he was awesome. He upfront and honest about everything, which helped tremendously when I was making my decision about what vehicle to buy. The General Manager Was also very helpful in the process and put my mind at ease with his honesty as well. I also need to thank Phil another salesman who also was very helpful. Thanks Gentlemen for a great experience. More

New car Thanks for letting us look around without pressure to purchase Questions were answered and new features were explained and set up Pleasant team to Thanks for letting us look around without pressure to purchase Questions were answered and new features were explained and set up Pleasant team to work with More

Very pleasing The customer service was fantastic, the pricing and test drive was great, the car was detailed well and taken care of by the dealership for presentati The customer service was fantastic, the pricing and test drive was great, the car was detailed well and taken care of by the dealership for presentation More