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Walser Polar Chevrolet - Service Center

White Bear Lake, MN

4.5
763 Reviews

763 Reviews of Walser Polar Chevrolet - Service Center

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June 28, 2018

Sick Cruze Once again my check engine light came on! Jeff Hetrick had the problem diagnosed and fixed quickly. He even had a loner car for me! More

by Cnutzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
Jul 02, 2018 -

Walser Polar Chevrolet responded

We are so glad Jeff was able to diagnose the problem, and get you a loner car. Thanks for the 5 star review!

June 27, 2018

Tires Clint is always helpful to my needs. I needed tires and he went the extra mile to find me great tires at the best possible price with a $60 rebate. He More

by patsyanewell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clint Strand
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are so lucky to have Clint as part of our team! Thanks for the 5 star review, and we hope to see you again soon!

June 27, 2018

Wrong information I have been told wrong information which is unacceptable. Because I was asked to change a part telling me it is dirty, but when I ask them to show me More

by GINEBO1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't kniw
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are sorry for how your service appointment went, and we want to do everything we can to make this right. We encourage you to please come back into the store for us to have a second look at your parts. We also want to offer a free oil change. If you have any questions please feel free to contact our Service Manager, Randy Thiesfeld (651-246-7875).

June 26, 2018

Good service Service advisors are friendly and helpful. Nice waiting lounge. My truck was done at promised time. Could’ve done better with cleaning up fluid re More

by TJROSS85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clinton Strand
Jun 28, 2018 -

Walser Polar Chevrolet responded

We are glad to hear our service advisers were friendly and helpful! However, we are sorry that the cleaning after your servicing was not up to your standard. We value the feedback of our customers, and we will learn from this mistake. Thank you for bringing this to our attention, and we will not let it happen again!

June 25, 2018

Oil change The people there are always friendly. We talked about basement remodeling not car or truck issues. Coffee and rolls in the lounge area is great too. More

by daryll2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service reps
Jun 26, 2018 -

Walser Polar Chevrolet responded

We are glad you had an enjoyable experience with us. Thanks for the 5 star review!

June 25, 2018

Fabulous service, timely, knowledgeable and friendly Jeff was fabulous had my rental waiting at 7am and called me daily with updates. Friendly, available, repairs done in a timely manner. Bonus car More

by MARLEENCROSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Jun 26, 2018 -

Walser Polar Chevrolet responded

We love to hear that we were able to satisfy your service need. Thanks for the 5 star review!

June 22, 2018

Routine oil change I went in for routine oil change and was out of the dealership within hour. The service advisor was friendly and helpful. I was happy with the experi More

by jnovak48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick (service)
Jun 22, 2018 -

Walser Polar Chevrolet responded

We are glad to hear you had a happy experience with us. Thank you for the great review!

June 20, 2018

Silverado / Chad Good upfront quote, excellent communication with Chad. Discussed additional findings and presented accurate cost. Will be back this fall for tires and More

by jjrangitsch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad kostuch and Miranda at the cashier desk
Jun 21, 2018 -

Walser Polar Chevrolet responded

We're glad you had a great experience with us, jjrangitsch! However, we want to be sure you are completely satisfied with your experience. If those maintenance issues persist, please do not hesitate to reach out to our Service Manager (Randy Thiesfeld, 651-653-5565) with any additional comments or questions. Thank you!

June 20, 2018

Above and beyond! Jeff was awesome in working through the necessary repairs with me, as well as helping to get things covered under warranty. It definitely made a stres More

by erin_a_walt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parenteau
Jun 22, 2018 -

Walser Polar Chevrolet responded

We are so lucky to have Jeff as part of our team, and we are glad he was able to be of great help to you. Thanks for the 5 star review!

June 20, 2018

Jeff was very helpful Jeff was helpful. I came in for something under warranty, so was bummed leaving after spending over $400 on additional items I was told were needed. K More

by emily.grace.88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrich
Jun 22, 2018 -

Walser Polar Chevrolet responded

We are glad Jeff was helpful for you! However, we would never suggest items that we believe were not needed, and we encourage you to stop back into the store to have our service technicians take a second look. If you have any questions, please do not hesitate to call our Service Manager, Randy Thiesfeld (651-653-5565).

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