Walser Polar Mazda

Great experience I needed to decide between a crossover or a sedan, so I had a few test drove it and the whole process took a while. But it was a great experience. I needed to decide between a crossover or a sedan, so I had a few test drove it and the whole process took a while. But it was a great experience. More

Superb Really went out of their way to make sure everything went smoothly even after the purchase. By dropping off the rental for our after market parts it m Really went out of their way to make sure everything went smoothly even after the purchase. By dropping off the rental for our after market parts it made this things easy. More

Good service My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two My experience with walser was very good. I was able to talk to someone right away. Within 5 minutes my vehicle was in the service center and about two hours later I received a call saying my car was done. Better then the estimated three hours I was originally told when making the appointment. When I returned to pick my car up I was able to talk to someone right away again. I signed a paper and was given my keys. Within 5 minutes of arriving I was back on the road. More

Best service ever! Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the w Needed a part for my car that arrived within just a few days and had no difficulty waiting since I was offered a loaner car. I was updated along the way and was told the price upfront, avoiding a surprise charge. Love this place! More

Tom and Jason make everything easy. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. Just a dropoff for external service work. They went above and beyond. Both stayed late when the car was a little late getting back due to traffic. More

I trust Tom Nelson I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his I needed some costly repairs on my Mazda. Tom Nelson was very professional and took care of everything even recommending tires that he had put on his wife's car. This simple kind gesture made me feel like I also was as important as family. It's a small thing like that which can make a big impact to a customer. More

Friendly service, great experience Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew ca Polar Mazda has moved into their own building & it has added to the friendly experience in repair & service. Their main focus is Mazda, & the crew can hone skills in that direction, not having to share it with another brand within the dealership. i’ve never been disappointed with service (or sales) at Polar/Walzer Mazda & these new surroundings make it even more enjoyable. Don’t be fooled that my stars aren’t 5s all the way through, because I’m simply not liberal with maximum praise. More

1st visit to new facility. Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beaut Normally Tom Nelson writes me up. I like how knowledgeable and open he is. This time it was James G. He did a nice job too. The new facility is beautiful and efficient. Great waiting area. I had a discount coupon for a synthetic oil change and 21 Pont inspection for $39.99. I am retired and on a fixed income. I am wondering if you will lock me in at that rate? For my last Toyota the Service Mgr at Maplewood Toyota did that. If you can't I may have to start changing oil myself as I did in my younger days. Thanks. More

Always great service The customer service at Mazda in White Bear Lake Is excellent. I brought my car in on a Saturday for routine service and also to look for a possible The customer service at Mazda in White Bear Lake Is excellent. I brought my car in on a Saturday for routine service and also to look for a possible leak, which I had. They needed to order the parts and would need to keep my car. They were very helpful working with me to solve my temporary car needs while my car was getting repaired. I moved and it is not convenient to go to WBL Mazda, but i continue to go there because I can count on their high quality service. More

Key fob programming The service manager at Walzer Polar Mazda is absolutely the best. Quick, knowledgeable, courteous, and friendly. This is an individual you can trus The service manager at Walzer Polar Mazda is absolutely the best. Quick, knowledgeable, courteous, and friendly. This is an individual you can trust! Don’t let him escape. More