Walser Subaru St. Paul

I was very happy with the entire team and efficiency of getting my Element company car serviced! getting my Element company car serviced! More

Ed was great to work with. He answered all of our questions. The car was ready but setting up my wife's phone for the remote start took longer than I anticipated. He answered all of our questions. The car was ready but setting up my wife's phone for the remote start took longer than I anticipated. More

The service advisor was extremely polite, knowledgeable, dealt with my current issue, answered questions about my future service needs, and provided exceptional service. dealt with my current issue, answered questions about my future service needs, and provided exceptional service. More

⭐⭐⭐⭐⭐ Great Sales Experience, but Disappointing Finance Experience I recently purchased a new truck, and I want to start by giving a huge thank you to Cory and David for making the experience enjoyable. Experience I recently purchased a new truck, and I want to start by giving a huge thank you to Cory and David for making the experience enjoyable. Both were professional, knowledgeable, respectful, and went above and beyond to make sure I was taken care of. They made the truck-buying process smooth, and I truly appreciate their hard work and dedication to customer satisfaction. Unfortunately, I cannot say the same about my experience with Gene Hogan in the finance department. My interaction with Gene was extremely disappointing. I found him to be rude, disrespectful, pushy, and, most importantly, lacking transparency when it came to securing the best financing rate. I was initially presented with a higher interest rate than I was comfortable accepting. Rather than feeling like Gene was working in my best interest, I felt pressured to accept the financing being offered. I ultimately had to take matters into my own hands and contact my personal bank to secure the rate I knew I could get. Only after I did the legwork myself did Gene go back to his lender and manage to negotiate the interest rate down to what I had originally requested. My biggest issue is this: If I hadn’t contacted my own bank and challenged the original rate, would I have been left paying a higher interest rate unnecessarily? That is not how I believe customers should be treated, especially when making such a significant financial purchase. Customers should not have to fight for fair financing or feel pressured into accepting a deal that may not be in their best interest. Honesty, transparency, and respect should be the foundation of any dealership’s finance department. What should have been an exciting and stress-free experience was unnecessarily frustrating because of the way the financing was handled. Cory and David deserve five stars for their outstanding customer service. They genuinely made me feel valued as a customer, and I would absolutely recommend working with them. However, my experience with Gene Hogan was the complete opposite, and I hope dealership management takes this feedback seriously. A great sales team can earn a customer’s trust, but a poor finance experience can quickly damage it. I’m very happy with my new truck, and I’m grateful to Cory and David for helping make it happen. I just wish the same level of professionalism, honesty, and customer care had carried through to the finance department. More

This dealership was fantastic! Great customer service at their service center. Very reasonably priced for a dealership and very transparent. Definitely will come back here for futu Great customer service at their service center. Very reasonably priced for a dealership and very transparent. Definitely will come back here for future service. More

Cordial staff, efficient and prompt service, nice amenities like choice of beverages hot and cold, snacks, ample waiting room with 2 rooms semi-private and in the sunlight. I brought my car for an oi amenities like choice of beverages hot and cold, snacks, ample waiting room with 2 rooms semi-private and in the sunlight. I brought my car for an oil change. I like that there is a video showing step by step all that was checked. More

Friendly staff. Nice waiting area with variety of snacks and drinks. Nice and bright facility. Love the wall pictures of MN. Nice waiting area with variety of snacks and drinks. Nice and bright facility. Love the wall pictures of MN. More

Very good consumer service and very nice explanation of each parts. They did show a video. each parts. They did show a video. More

Dealership is neat and clean. You’re welcomed as you enter to see if you need any assistance. Esam the sales guy was very knowledgeable about the Tacoma I ended up purchasing. The You’re welcomed as you enter to see if you need any assistance. Esam the sales guy was very knowledgeable about the Tacoma I ended up purchasing. There was no pushy sales tactics, everything was explained and answered that I had questions on. I would gladly purchase a vehicle from Esam or Walser again. The truck was great, looked like the pictures and nothing was hidden or missing. I ended up having to get it towed back after bringing it home the first night due to a coolant leak but that was from a misrouted belt. I emailed Esam about it on a Sunday, Monday morning I had a call from the dealer who was going to tow it back to the dealership to see what the issue was. The truck was fixed that day and I have put on about 500 perfect miles since. I will gladly refer anyone to Walser and Esam. More

Mark was very attentive and dealership was very inviting. They answered all my questions quickly and easily enable ti test drive the vehicles I wanted to help me decide They answered all my questions quickly and easily enable ti test drive the vehicles I wanted to help me decide More