Walser Toyota

They don’t care any cars if person feel unsafe to drive. When they replaced part or any parts, tighten by torque wrench but they did not tighten others bolts and will loose soon then crash. It is not our(co When they replaced part or any parts, tighten by torque wrench but they did not tighten others bolts and will loose soon then crash. It is not our(costumers) fault. It’s dealers fault. If I found loosen bolts must fix it, but mechanic said we did not remove those bolts, by the way you little loose those bolts to remove part easy and forgot to tighten bolts by torque wrench. If you believe those mechanic care our cars. Answer is NO. My previous service they checked with multipoint inspection and they said all good but I see the coolant level is low or empty in reservoir. Why they did not care? You guys don’t care about recall. You must prepare for recall and call to costumer to come to fix our car, not in the way when we come and ask you about recall. Nope. More

I had a positive overall experience with the Toyota dealership. The team provided clear information throughout the process and was responsive whenever I had questions or concerns even when a few issues dealership. The team provided clear information throughout the process and was responsive whenever I had questions or concerns even when a few issues came up, they addressed them quickly and worked to get everything resolved. Overall, I appreciated the communication and how smoothly they handled the process. More

I took my 2020 Toyota RAV4 in for scheduled maintenance, which included an oil change and tire rotation. I was told it would take about 3.5 hrs., so I was prepared to wait that long. It actually took 5.5 ho which included an oil change and tire rotation. I was told it would take about 3.5 hrs., so I was prepared to wait that long. It actually took 5.5 hours. I was kept updated, but was never given a good explanation as to why it took so long. There was nothing extra that had to be done to my car. More

*Update - Toyota corporate let me know today when I called that they have not been able to get in touch with the dealership at all and their calls are going unanswered. Extremely unprofessional. I g called that they have not been able to get in touch with the dealership at all and their calls are going unanswered. Extremely unprofessional. I gave this dealership one last chance and I am officially done after my last service. I brought my 2026 Camry in for a 5k service. I have been having some serious quality concerns with my vehicle including brake pad shifting and other noises that a new car should not make including chirps and whines. I have a case open with Toyota corporate as well. I was advised by my case manager to have the dealership let me drive an identical 2026 Camry off the lot and see if it makes the same sounds. The manager Alex advised he would try to pull an identical Camry to let me drive while my car was being serviced, that never happened and he never followed up with me, he just left me sitting in the lobby waiting. Fast forward to now, I have still not heard back from the dealership or Toyota corporate. They had their chance, and now they lost a customer. Do not try to contact me because you had a chance to make it right multiple times and you did not. Very dissatisfied and I would not recommend this location to anyone. I put my trust in Toyota and they let me down. More

I usually have a good experience with Walser Bloomington. However my latest visit was a bit rough because of an ever changing completion of needed maintenance, I was told 230, which changed a few more times However my latest visit was a bit rough because of an ever changing completion of needed maintenance, I was told 230, which changed a few more times and ultimately was 645p. Which was 45 minutes past the latest time I communicated that I could pick up my vehicle. More

Nice, polite, professional staff. Only thing that could have made it better would have been a car wash at the end. I usually wait at the service center for my car and it is a nice Only thing that could have made it better would have been a car wash at the end. I usually wait at the service center for my car and it is a nice place to wait, with plenty of places to sit, enough room to walk around, and good popcorn. More

Great experience - easy to make an appointment, they recognized my phone number and got all the info on our car. I even got a video from the tech, explaining what they did to our car! recognized my phone number and got all the info on our car. I even got a video from the tech, explaining what they did to our car! More

Toyota purchasing, didn’t go so well. Too much back and forth and only when dealers wants your money! Once they are able to get it, the attention is way less and they don’t care about you Too much back and forth and only when dealers wants your money! Once they are able to get it, the attention is way less and they don’t care about you anymore. Vehicle services- bringing your Toyota cars here due services can be convenient. However, bear in mind you’re one of thousands of other customers coming in for service in one day. It’s understandable that mistakes happened. However, the time and care they put into the mistake made and how they handled you and what was missed is terrible! I will not recommend! More

Great service Dylan was awesome. Repairs carried out in a timely fashion. All expectations met. Repairs carried out in a timely fashion. All expectations met. More