Walser Toyota

Prompt and excellent service as always. Thanks for video analysis showing various parts wear and mechanics notes Thanks for video analysis showing various parts wear and mechanics notes More

Service advisor was professional and friendly. The service was quick. I always appreciate the video update. The service was quick. I always appreciate the video update. More

Respected Service Advisors knowledge. It was a pleasant surprise that I could have the sevice started on that day, when my appointment was the next day. I found it refreshing to have th It was a pleasant surprise that I could have the sevice started on that day, when my appointment was the next day. I found it refreshing to have the Service Advisor explain the service needed and the participation of myself on how to note for concerns. More

They wouldn't budge on a fair price, was going to walk, but APR good! but APR good! More

The service experience was not bad. Q provided some helpful information on RAV4. I would consider buying a car at this dealership. Q provided some helpful information on RAV4. I would consider buying a car at this dealership. More

After more than a week of repeated sensor and warning notices—including front camera/crash alert issues and maintenance warnings—I arrived for my scheduled 5:00 p.m. service appointment and remained insi notices—including front camera/crash alert issues and maintenance warnings—I arrived for my scheduled 5:00 p.m. service appointment and remained inside the dealership while my vehicle was being serviced. Unfortunately, the experience was extremely disappointing. I checked on the status of my vehicle twice while waiting. About 1.5 hours into the appointment, I was told it would be completed within another 10–15 minutes. I continued waiting inside the dealership, and nearly an hour later the vehicle still was not finished. Ultimately, I spent approximately 2.5 hours at the dealership for a sensor concern and tire rotation, only to be told that no sensor or warning issues could be identified. Just as frustrating was the lack of communication and customer attention. When I first arrived, several employees were seated at their check-in desks with no customers in front of them, yet I stood next to my vehicle for more than five minutes before anyone approached me. When Tommy P. eventually assisted me, he questioned whether service was necessary because the warning light was not illuminated at that moment. He later apologized and explained that he had been working for 10 hours and was not really tracking what I was telling him. As a customer who has leased multiple Walser Toyota vehicles over approximately 20 years, I have never experienced service this poor. Spending 2.5 hours waiting inside the dealership, receiving inaccurate time estimates, getting little proactive communication, and having a legitimate intermittent sensor concern initially questioned fell well below the level of service I have come to expect from Walser Toyota. More

Buying a new car and trading in an old one is never a speedy process, but Brandon was great to work with. The used car I purchased was fairly priced and the trade-in I was offered was also decent. The wa speedy process, but Brandon was great to work with. The used car I purchased was fairly priced and the trade-in I was offered was also decent. The waiting area had coffee, bottled water and popcorn to snack on. More

enjoyed our experience working with this dealership, sales person was great to work with, glad we went to this dealer sales person was great to work with, glad we went to this dealer More

1-regular service visit in May missed two Toyota recall items. 2-was told they could have contributed to the breakdown requiring tow to service in this visit. 3-was charged for diagnosis anyways 4-issu items. 2-was told they could have contributed to the breakdown requiring tow to service in this visit. 3-was charged for diagnosis anyways 4-issue was with a powertrain component, throttle body, that was on my powertrain warranty for life coverage received when I bought the car new at Walser, but service center made me pay for full. I showed them the print of what I’ve kept in dashboard. Texted the image to adviser on service text line. 5- have had good experience with your service center in the past. But this time I think the system failed in the area of accountability and ownership. The people and the advisor did what they needed to do to get me going again and I’m glad the car is running. But overall experience was not what I expected. More

Every time I go for service I feel like Walser is doing EVERYTHING it can to jack my bill up to pay for the Taj Mahal of a dealership. I went in for an oil change, tire rotation and a diagnostic of my AC EVERYTHING it can to jack my bill up to pay for the Taj Mahal of a dealership. I went in for an oil change, tire rotation and a diagnostic of my AC on my Tundra with 264K miles. I was told that my AC fix would be $2900, which I refused. My service person then came back 10 minutes later telling me that they had found a more affordable part and that the AC service would now be $1500. WHAT? The condenser for this vehicle is roughly $100. A compressor for this vehicle is $150. The Trans Cooler is $300 at best. Refrigerant and oil is even less than that. Let's say $500 in parts to replace it ALL! Double that in labor? And what am I to think when Walser comes at me for $3k in repairs and then immediately cuts that in half? I think I'm left to think that Walser is a complete rip off joint, that's what. So, net net, for an oil change, tire rotation, AC diagnastoc and refrigerant charge, my bill was $680. OUT OF CONTROL. Clearly, you have trained and instructed your service people to rip off your customers. And I wasn't the only one complaining in your shop that morning. I'll be servicing my vehicle from now on via independent shops and I will NOT be purchasing a vehicle or servicing a vehicle at Walser ever again. In fact, this may be my complaint to the BBB regarding this visit. More