Walser Toyota

Thomas was great. I couldn't have asked for better service. It's been a couple of weeks since I was in and all seems good. I also like the free wi-fi, coffee, water a I couldn't have asked for better service. It's been a couple of weeks since I was in and all seems good. I also like the free wi-fi, coffee, water and popcorn. Scheduling could use some improvement as wait times seem rather long. More

Every thing was done well, and quickly on a very busy day. We were very happy with the whole experience! Thank you! day. We were very happy with the whole experience! Thank you! More

The staff is friendly, courteous and knowledgeable. Love the free transportation to and from Walzer Toyota. Love the free transportation to and from Walzer Toyota. More

Every associate I have dealt with at this location has been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear dire been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear direction on where to go or whether the customer is obligated to seek out an associate, or if it will be the other way around. When service is complete, it is unclear whether the customer should find their rep from drop off, or if any rep will suffice. At both points, the service center is chaotic and it is difficult to tell if a rep is available or is working. A centralized reception desk in the service area would be extremely helpful, as it feels a bit like being thrown to the wolves without one. I do want to re-iterate, however, that the service I’ve received here has been fantastic. The process itself is what could use a little refinement. More

After the price sticker shock wore off from the last battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get the new battery and oil/filter changed before closing for an after 5pm with no appointment client. More

Very expensive compared to local shops, wait time when you enter is awkward, you stand there in front of like 15 desks and even more employees and they all avoid eye contact and you don’t really know wher you enter is awkward, you stand there in front of like 15 desks and even more employees and they all avoid eye contact and you don’t really know where to go. More

The service tech was newer but still not a good reason. Brought my truck in for what I was told was a 1.5 hr software upgrade and he finally came up to me almost 3 hours later and told me it hadnt been br Brought my truck in for what I was told was a 1.5 hr software upgrade and he finally came up to me almost 3 hours later and told me it hadnt been brought in yet even though I had made an appt. He said that they had just brought it in. When told him I need to get to work and could come back. He said that I could rent a car. Complete xx. I had to complain before the manager agreed to give me a loaner. This was my first time using Walser with my new 70k truck. I would expect much better customer service. My last four trucks have been fords and the service at that dealership was impeccable. More

Both of our cars Toyota Avalon and Toyota Yaris had their 6 month check-ups done. The employees did an excellent job. However, the next day my husband and I were crossing on a green light and suddenly a l 6 month check-ups done. The employees did an excellent job. However, the next day my husband and I were crossing on a green light and suddenly a larger car sped through a red light crashing into our car and spinning it. That person immediately took off....."HIT AN RUN". There were people nearby who saw what happened. The police were notified and were able to catch the person who sped off. The car was badly damaged and towed away. The police advised us to go to Urgicare. Thankfully, neither of us were seriously hurt. However, the Toyota was totaled. More

Very cleanly and nice, service took twice as long as quoted staff was very kind quoted staff was very kind More

First time I went to this dealer with my new Toyota Camry 2025. Everything went well. I’ll be back for the next 6 month check up. 2025. Everything went well. I’ll be back for the next 6 month check up. More