Walser Toyota
Bloomington, MN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I was very frustrated with the service advisor. I had a standard oil change and had the brakes suggested. I decided to accept the brake update but wanted to talk to the advisor to find out timing. I had a standard oil change and had the brakes suggested. I decided to accept the brake update but wanted to talk to the advisor to find out timing. sent him a text, did not hear anything, went out to the advisor desks to try to talk to him and he was not there. I left a message to one of the advisors to have him come and talk to me. I waited about 1.5 hours before receiving a text that it would take about 4 more hours. It is not the amount of time it was the lack of communication and the lack of wanting to have a face to face. I understood it would take some time. would have been nice to know sooner so I could have someone pick me up or even have Walser drive me home ( 1.5 miles away). I also noticed the inspection and that they checked that my tire pressure was correct. I checked it after and my tires ranged from 28 lbs to 40. Obviously that was not checked. I was told that they would also wash the car, that did not happen. I use to work at Walser and always thought the service was top notch. This time it just lacked. More
The sales consultant, Kela Smith, was excellent. Patient, friendly, and explained everything well. Walser also gave us a fair trade-in for our old vehicle. Patient, friendly, and explained everything well. Walser also gave us a fair trade-in for our old vehicle. More
A $45K purchase deserved better\. Great Toyota, but disappointing service, communication, transparency, and customer care afterward\. Great Toyota, but disappointing service, communication, transparency, and customer care afterward\. More
They did a pretty good job of expediting things The second time we had to come in. But I felt they could’ve easily fixed the problem instead of telling me only what it was and sending me on my way. second time we had to come in. But I felt they could’ve easily fixed the problem instead of telling me only what it was and sending me on my way. More



