Walser Toyota

Joel Bittner made the process easy and smooth. Felt no pressure throughout the transaction. Will be buying another Toyota from Walser again! Felt no pressure throughout the transaction. Will be buying another Toyota from Walser again! More

I am writing to formally express my dissatisfaction regarding the handling of a rental vehicle provided by Walser Toyota, Bloomington, MN and to request compensation for the significant inconvenience a regarding the handling of a rental vehicle provided by Walser Toyota, Bloomington, MN and to request compensation for the significant inconvenience and distress caused to my family. On May 9, 2026, my wife brought her vehicle in for a water pump replacement. Because the repair was expected to take several hours, she was provided a brand-new 2026 Toyota Camry rental for three days. At pickup, no written instructions were provided regarding roadside assistance, emergency contacts, or breakdown procedures. On May 10, 2026 (Mother’s Day), the rental vehicle failed to start and displayed multiple warning lights. My wife, along with my mother and son, were stranded for nearly three hours at a store while trying to get assistance. A dealership-arranged tow eventually recovered the vehicle, but no replacement rental or transportation support was offered. At the time, I was out of town on business. After learning of the situation, I had to cut my trip short by two days to return and assist my family. When we returned on May 11 to collect our repaired vehicle, there was no meaningful apology or explanation. We were offered $118 in compensation. The Service Manager, Dylan Fisher, indicated he would follow up on May 12 regarding additional compensation, but no call was ever received. Given the circumstances, I find the response inadequate considering: Failure of a brand-new rental vehicle Lack of emergency/roadside instructions No replacement transportation provided Family stranded for hours on Mother’s Day Business trip disruption and added cost Lack of follow-up from management Accordingly, I am requesting $1,071 in compensation for the financial loss, disruption, and distress caused by this incident. I would appreciate a prompt written response outlining how this matter will be resolved. More

Stood behind prior work and warranties again; willing to be honest and make things right for the right price. This experience provided proper customer service. be honest and make things right for the right price. This experience provided proper customer service. More

It’s clean and plenty to do while waiting. 5 5 5 5 5 5 5 5 5 5 5 5 More

Great work. Kept the maintenance timeline, any additional works/repairs communicated in timely manner. Waiting area hospitality was excellent. Provided an alter Kept the maintenance timeline, any additional works/repairs communicated in timely manner. Waiting area hospitality was excellent. Provided an alternative cost effective means when wait times were longer that expected. Overall great customer service! More

Everything went as planned for the work I sought. The work was also completed quicker than I was quoted. The work was also completed quicker than I was quoted. More

The way I was delt with I did not like it very disappointed very much so disappointed very much so More

I got my car service in March. Service advisor said he'll get back to me next day regarding my warranty coverage, but never returned my call. Each time I call service department to Service advisor said he'll get back to me next day regarding my warranty coverage, but never returned my call. Each time I call service department to connect with him it was unsuccessful. Took over 1 month to finally connect with service advisor and he tells me he hasn't looked into it and will get back to me next day. Again, he never got back to be. Took another week to get a hold of him and finally get my car in for repair. By this time, my car has obtain further damage. More

The service personnel are always so friendly and helpful. They always take time to answer my questions and add any comments I want to make to the person actually doing the work on my car. They always take time to answer my questions and add any comments I want to make to the person actually doing the work on my car. More