Walser Toyota

Brand new building. Lots of great seating options. Friendly and knowledgeable representatives. Nice coffee, too. Lots of great seating options. Friendly and knowledgeable representatives. Nice coffee, too. More

The new service area is fantastic! I was frustrated by not being able to reach a person by phone to make the appointment, but once I got there, they took good care of me and my car. I I was frustrated by not being able to reach a person by phone to make the appointment, but once I got there, they took good care of me and my car. I love the video of the inspection. More

The young man who checked me in was very polite . When I asked for approximate cost of the filters he suggested I get, he quoted the price. But w/o labor cost of course which would have been more tha When I asked for approximate cost of the filters he suggested I get, he quoted the price. But w/o labor cost of course which would have been more than the parts. Not his problem. He was quite thorough. More

Horrible experience at Walser Toyota! Important was the Finance! The manger inputed the payment of the car incorrectly cause the monthly payments very high, looked at the finance document Important was the Finance! The manger inputed the payment of the car incorrectly cause the monthly payments very high, looked at the finance documents again, incorrectly inputted again so the sales manager had to redo 2 times. Took another 30 minutes to fix the errors. I had to double check my numbers before signing and the numbers finally looked right. Numbers shall be Accurately looked at before handling to the sale representative to the customers to sign. Communication shall be discussed within sales representative and sale manager to provide better and less errors! Secondly, The sale representative already talked and discussed to us about extended warranty the day before when we were at the dealership. When we decided to move forward with buying our car at Walser Toyota, the sales representative went over again about the warranty and we decline saying NO. The sale manager came over and had to spend more time talking to us getting us buy the extra warranty. We spent another 30 minutes with the sale manager to pressure us to buy the extra warranty. Sales manager were going back and forth pressuring us Until to the point where we felt uncomfortable and wanted to walk out the door. This business practice is horrific! Big mistake! Don't force and pressure us when we already said NO 5 times! Actually, saying NO Too many times to the sale manager! Lastly, We had worked with a different sales person for the past 6 months, today when we got a referral to work with a different sale person, we asked him about giving us $500 off our MRSP due to being a loyalty customer since 2008 with Walser Toyota. Sale manager said no incentive of $500 off. We came to buy our car there is because of the incentive. There is another Toyota who also gave us $500 incentive. We Argued and still got decline. Toyota should have Honor their word when providing such statement that was given! Bad mistake. Walser Toyota messed up! More

Just a routine oil change, but it was quick, and very easy in the new service bay. I like getting my car returned to me parked indoors instead of out in the parking lot, that will be so nice if I need an easy in the new service bay. I like getting my car returned to me parked indoors instead of out in the parking lot, that will be so nice if I need any service in the winter. More

It was a very pleasant and fun experience. The people there were friendly and helpful. The people there were friendly and helpful. More

This walker was fantastic. .I got new tires and they were quicker than they said..they had a Lyft take me home and one to bring me back. When I drive my car I can feel the diff .I got new tires and they were quicker than they said..they had a Lyft take me home and one to bring me back. When I drive my car I can feel the difference...super efficient and famil More

I have always taken my Camry to Walser in Bloomington, but this time I feel their labor rates are very excessive. Probably going to find a cheaper provider. but this time I feel their labor rates are very excessive. Probably going to find a cheaper provider. More

After years of pampering at Lexus of Wayzata, I was very pleasantly surprised to find an equal quality of service at Walser—even better with the video of service performed. Your service personnel are superb pleasantly surprised to find an equal quality of service at Walser—even better with the video of service performed. Your service personnel are superb. Thank you. More

Mike was great to work with! However, this was my second visit in as many weeks and I found myself waiting endlessly for service. First, despite 12-13 people working, not one app However, this was my second visit in as many weeks and I found myself waiting endlessly for service. First, despite 12-13 people working, not one approached me when I walked into the service area. Second, once I had been checked out, it took a substantial amount of time for my car to be delivered to me. Seems like customer service has taken a huge turn for the worse with the new building and decentralized service area. Unfortunately, I will likely look at other area dealers for service where it's not so complicated. More