Walser Toyota

Whenever I make an appointment in service, pull in/up, why is it no one comes to offer assistance? I stand there and see several staff around and no one offers help. I have to ask someone to help me. T why is it no one comes to offer assistance? I stand there and see several staff around and no one offers help. I have to ask someone to help me. The service advisor that I asked to help me was very nice. This happened the last two visits to service. Perhaps you could have signs with instructions? Like "Stay in the vehicle and wait for assistance" or "Please find a staff to assist you". It's a huge place with many employees from Walser and I felt unnoticed. More

The sales team, especially Kela Smith did a great job assisting us with our purchase of a used 2021 Honda Accord. I was given a fair offer for my trade in, it was actually a little more than I expected assisting us with our purchase of a used 2021 Honda Accord. I was given a fair offer for my trade in, it was actually a little more than I expected. 😀 More

The service was amazing and I had an amazing experience definitely is going be my next service there definitely is going be my next service there More

I found the experience at Walser Toyota to be smooth and effortless. I appreciated the speed of the service. effortless. I appreciated the speed of the service. More

I had exceptional customer service, beautiful new building and we are always very happy with the service. Thank you all! building and we are always very happy with the service. Thank you all! More

Nice facility and very excellent service and Professional knowledge regarding servicing Toyota vehicles. Good service writers. Professional knowledge regarding servicing Toyota vehicles. Good service writers. More

Beautiful, clean and spacious dealership showroom and open workspace for completing paperwork. Very attentive and respectful team with friendly and experienced sales manager overlooking everyone. Overa open workspace for completing paperwork. Very attentive and respectful team with friendly and experienced sales manager overlooking everyone. Overall, very good experience buying a new car at Walser Toyota. I would return for another new car purchase. More

The service and service rep we had were 5 stars. However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While wai However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While waiting 3 other reps asked if they could help me. I said the other rep had my paperwork. Each said ok and went back to work. Why didn't they just go get the paper work and check me out? Second, after I was checked out by the rep, it took a very long time to get my car. Like 15 minutes! I was surprised by this wait and then a little irritated when I saw my car going thru the car wash before it got to me. The rep had asked when i checked in if I wanted a car wash, I said yes. I didn't expect to wait at pick up for this to be done. I expected it to be washed while being serviced so I didn't have to wait additional 15 minutes to get my car. I've marked service time as average because it took 1:15 minutes to rotate my tires and then an additional 1:45 to reprogram my new key that I had to wait for after purchasing my new car. More

Setting up an appointment was problematic. Auto service was good. Once I was at the dealership. Auto service was good. Once I was at the dealership. More

I didn't receive either the video of the leak I was told about nor the multipoint sheet. Everyone was professional and nice. Fast service, short wait. about nor the multipoint sheet. Everyone was professional and nice. Fast service, short wait. More