Walser Toyota

Reservation was smooth. Courteous service rep. Told me exactly how long I needed to wait, but it was faster than anticipated. Courteous service rep. Told me exactly how long I needed to wait, but it was faster than anticipated. More

Things were great when we went to check out the car. The day I came to pick up my new car, it was a pretty disappointing experience. The staff could have shown a little bit more energy and hospitality, The day I came to pick up my new car, it was a pretty disappointing experience. The staff could have shown a little bit more energy and hospitality, especially when getting a car could be a very big purchase for someone, regardless of who that customer is, the car’s price, make, or models. I didn’t even hear a congratulation the day I picked up the car. I chose to buy my car at Walser because of their credibility and professionalism, but with the price, I expect a bit better customer service. More

I was very pleased with the way that was handled my salesman very knowledgeable The service department did a good job and installing my hitch salesman very knowledgeable The service department did a good job and installing my hitch More

Had my tires replaced as part of the agreement when purchasing a car from walser. Not sure why, but the appointment took close to 3 hours. I was told it would take that long. Just surprised as I hav purchasing a car from walser. Not sure why, but the appointment took close to 3 hours. I was told it would take that long. Just surprised as I have never had tire replacement take any where near that long. They do have a beautiful new building. After the service work, they wash your vehicle, which is really nice. However, the floors in the new building where they park the completed cars gets really slick, Be careful!! More

Very professional. Erik was very helpful in squeezing me in and very knowledgeable. The video was also appreciated. Erik was very helpful in squeezing me in and very knowledgeable. The video was also appreciated. More

Was notified plates were in on 6/7 and was asked if I wanted to pick up or have them mailed, requested they be mailed. 6/14 called in am and left voicemail letting them know I still had not received my wanted to pick up or have them mailed, requested they be mailed. 6/14 called in am and left voicemail letting them know I still had not received my plates and 21 day registration was expiring on 6/15. No one called me back by 2:30 so I called again and was told the plates were still there and asked if I wanted them mailed or to pick them up. I said I need them overnighted because the 21 day was expiring the next day. Plates were mailed, but I did not receive until 6/17. On 6/16, I received a text message asking how my car was, I told them the story and they told me they were sorry and someone would follow up with me today to make sure I got my plates. And with no surprise, no one has followed up with me today. I will not be coming back. More

Everyone was so friendly! My daughter(18) came with me and we had so much fun..Brendan Brown gets an A+..especially for listening to me tell stories the whole time. Troy, the My daughter(18) came with me and we had so much fun..Brendan Brown gets an A+..especially for listening to me tell stories the whole time. Troy, the manager, was super accommodating and friendly also. If I had to buy another car, I would ask for these guys again. They..were..great! More

I did not feel listened to about the problem with the van and the service rep seemed to not believe the description of the problem, even when I said the van had had a similar problem a few years ago.. Later and the service rep seemed to not believe the description of the problem, even when I said the van had had a similar problem a few years ago.. Later in the day when he called me to advise me of the problem he seemed surprised tat there was a Toyota diagnosis for te problem I described. He then went on to tell me I didn’t have voicemail on my phone and maybe I should set that up. More

Wonderful service and staff! Thanks Philip S. for the way you listened and asked questions to help us purchase exactly what we wanted! Thanks Philip S. for the way you listened and asked questions to help us purchase exactly what we wanted! More

Too expensive. I only really needed oil change. Automated system at entry said my tires were not wearing evenly. The writer convinced me I should get a wheel assig I only really needed oil change. Automated system at entry said my tires were not wearing evenly. The writer convinced me I should get a wheel assign. Manual measure by the Tech with a caliper showed tire wear was ok. My oil change and alaigent cost me $260. That is 3x what I wanted to pay. More