Walser Toyota

Friendly, good explanation, . Disappointed that car was not run through the car wash. Very good coffee and comfortable waiting area.. Disappointed that car was not run through the car wash. Very good coffee and comfortable waiting area.. More

Ugh, I just wrote over 100 words, clicked next & it took me back to the beginning of the survey.... These are the things that went wrong at my last appointment: I was somehow accidentally skipped over at me back to the beginning of the survey.... These are the things that went wrong at my last appointment: I was somehow accidentally skipped over at check-in. The tech person checking my car said one of my air filters needed to be replaced. However, as I just had them both done 5k miles ago, either they charged me & didn't actually do it, or they were just trying to fake upset me this time. I never got the video showing my car inspection - probably because of the air filter... When Emily called (about above air filter) she said they were almost done with my service & she would text me shortly. I never received a message stating my car was done, but fortunately I was able to just sit & work while waiting. Over 1hr later, I went to ask what the story was, thinking I had somehow been skipped again. Emily kinda apologized, but very flippantly, so it didn't feel very real. She said she had sent me a text & then also stated people actually receiving her messages was 50/50, which, in my opinion, means if you know there are issues & you dont hear from someone, you go find them. And, not that I was really expecting anything, but to not even offer like a free oil change for next time, or $15 off your next visit - just didn't feel like the Walser level of service I have come to love. I have for the most part, had good to great visits, but this was just one thing after another. Also, when I got in my car, the time/clock was alm messed up. How would someone not notice that & why would they not just fix?? Apologies, I definitely went over 15 words... More

Website to search for what you are looking is for is unbelievable. Calvin Walker was top notch throughout the entire process. Only problem was a $155 overcharge on ND Sales Tax but told I will be refu unbelievable. Calvin Walker was top notch throughout the entire process. Only problem was a $155 overcharge on ND Sales Tax but told I will be refunded that amount. More

Thomas was great. I couldn't have asked for better service. It's been a couple of weeks since I was in and all seems good. I also like the free wi-fi, coffee, water a I couldn't have asked for better service. It's been a couple of weeks since I was in and all seems good. I also like the free wi-fi, coffee, water and popcorn. Scheduling could use some improvement as wait times seem rather long. More

Every thing was done well, and quickly on a very busy day. We were very happy with the whole experience! Thank you! day. We were very happy with the whole experience! Thank you! More

The staff is friendly, courteous and knowledgeable. Love the free transportation to and from Walzer Toyota. Love the free transportation to and from Walzer Toyota. More

Every associate I have dealt with at this location has been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear dire been great. Helpful, personable and knowledgeable. However, the drop off and pick up processes are confusing and disorganized. There is no clear direction on where to go or whether the customer is obligated to seek out an associate, or if it will be the other way around. When service is complete, it is unclear whether the customer should find their rep from drop off, or if any rep will suffice. At both points, the service center is chaotic and it is difficult to tell if a rep is available or is working. A centralized reception desk in the service area would be extremely helpful, as it feels a bit like being thrown to the wolves without one. I do want to re-iterate, however, that the service I’ve received here has been fantastic. The process itself is what could use a little refinement. More

After the price sticker shock wore off from the last battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get battery I purchased from Walser four or five years ago things went great. Service Rep, Gio Toledo was awesome and went out of his way to help me get the new battery and oil/filter changed before closing for an after 5pm with no appointment client. More

Very expensive compared to local shops, wait time when you enter is awkward, you stand there in front of like 15 desks and even more employees and they all avoid eye contact and you don’t really know wher you enter is awkward, you stand there in front of like 15 desks and even more employees and they all avoid eye contact and you don’t really know where to go. More

The service tech was newer but still not a good reason. Brought my truck in for what I was told was a 1.5 hr software upgrade and he finally came up to me almost 3 hours later and told me it hadnt been br Brought my truck in for what I was told was a 1.5 hr software upgrade and he finally came up to me almost 3 hours later and told me it hadnt been brought in yet even though I had made an appt. He said that they had just brought it in. When told him I need to get to work and could come back. He said that I could rent a car. Complete xx. I had to complain before the manager agreed to give me a loaner. This was my first time using Walser with my new 70k truck. I would expect much better customer service. My last four trucks have been fords and the service at that dealership was impeccable. More