Walser Toyota

Never a bad experience with you in 10 years until now, this time it was awful and not all work done so I need to bring it back in. this time it was awful and not all work done so I need to bring it back in. More

I purchased a new vehicle from Walser and they will not help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left help with a serious interior defect. The dealership did nothing to help coordinate problem solving the issue with Toyota corporate. You will be left on your own to navigate even safety issues. I recommend buying elsewhere. More

Great service : fast and efficient and extremely helpful , I first say once go anywhere else that dealership is number one , I first say once go anywhere else that dealership is number one More

I have an intermittently working radio and a lifetime warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. S warranty. The problem is, since the issue is intermittent, I can't guarantee it will be "acting up" when they do the diagnosis, which costs $100. So I can't take advantage of the warranty I paid for unless I risk $100 on a diagnosis that may or many not identify the problem. No attempt was made to work with me on this. The gist of what I was told was pay up or wait until it's completely dysfunctional. (Though the message was relayed more kindly and tactfully than that). When you charge exceptionally high prices, you should offer exceptionally good service. This wasn't that. To be clear, my sales department rep was professional, kind, and did great. I don't blame him one bit. He relayed the same message as someone else I spoke to about it earlier on the phone. This a managerial/ policy decision. More

Always happy with the service and enjoy having a latte out of the machine in the waiting room. out of the machine in the waiting room. More

We've had great experiences working with Walser for three cars over the past ten years! We were very happy to find an AWD Sienna that meets our needs. (Originally we had also considered the Highlander; we re cars over the past ten years! We were very happy to find an AWD Sienna that meets our needs. (Originally we had also considered the Highlander; we realized we still need the passenger and storage capacity that the Sienna offers). This past time was good – the thing that brings it to four stars from five is the focus on the "add-ons", from tire protection to rust protection and extended warranty. We also realize that these are incentives that the sales people have to go through; it seemed there was more of a focus on this now than in the past. We opted out of all of these (we have bought extended warranties in the past, but for this vehicle, it would have been only for another 36k). A lot of time was spent explaining the add-ons, and it was forgotten that we actually did want to add-on a tow package, which could have been included in our financing given our down payment. We ended up adding the tow package at our local small shop, so that worked out just as well. Based on this past experience, it seems like the add-ons have become a larger part of the sales model now than in previous years. More

Kevin did a fabulous job and we are very happy with our Toyota Highlander .Everyone was very helpful Toyota Highlander .Everyone was very helpful More

This is the nicest dealership I have ever been to. The inside is designed almost like an Apple Store, very modern and wide open. I had the pleasure of being helped by a salesman by the name of Stanley The inside is designed almost like an Apple Store, very modern and wide open. I had the pleasure of being helped by a salesman by the name of Stanley. He was the most personable and charismatic person I have ever had the pleasure of working with. He got me into exactly what I was looking for and saved me a little too! I highly recommend Walser Toyota be your first stop for all car needs! More

We had some communication issues about details regarding the sale. But the sales staff was very accommodating. the sale. But the sales staff was very accommodating. More

Was a massive pain to right a dealership wrong, I will not be coming back for service. not be coming back for service. More