Walser Toyota

My 2024 Grand Highlander was in for rear camera recall satisfaction. Neither rear or front camera ever gave me a problem. After the service department did the recall adjustment both front and rear cameras satisfaction. Neither rear or front camera ever gave me a problem. After the service department did the recall adjustment both front and rear cameras come on when stopping. Hence this is distracting annoying and an obvious error. More

All of the staff was very welcoming. Hannibal and Josh were very good about asking deeper level questions to understand my needs and always suggested great cars. They took the time to ed Hannibal and Josh were very good about asking deeper level questions to understand my needs and always suggested great cars. They took the time to educate me on the differences and we're very patient with my questions and uncertainty. We also appreciate the snack and beverage section. Would definitely recommend! More

2 years/25k service. Bought a new Toyota Tacoma on 1/7/2026. Stickers say 5 free maintenance on the window. Went in today for my first maintenance 5k miles on the truck Bought a new Toyota Tacoma on 1/7/2026. Stickers say 5 free maintenance on the window. Went in today for my first maintenance 5k miles on the truck now. I'm planning to do an oil change. Guess what? News shocks. You do not get a free oil change it's 118$ total. This not about money but honestly. I don't like when we are being misinformed please just be honest and upfront with people. Lesson learn in life for me next time. The service people are great on the maintenance care side but please sale team and management please work together and let's informed customer. I WISH YOU ALL TOLD THE 2 YEARS 5 SERVICE COMES WITH A PRICE AND IT DOESN'T INCLUDE 5 OIL CHANGE BUT ONLY 2. Just work on this. Have a little note for sale team to informed customer of this and give us paperwork that explains the service like the service/maintenance team was able to do. To the manager yall gotta get your team to have a task list so every sale follows a standard. Just get your team and sale rep on the same page about things honesty and giving customer the correct information. Please. That's all im asking for. My fault for not knowing. But yall to not tell future customer is dishonest. PLEASE LET INFORMED NEW CUSTOMER THAT THE 5 FREE SERVICE ONLY INCLUDE 2 OIL CHANGE. 2 OIL CHANGE More

The advisor was rude and impatient, and did not answer my questions. I was very unhappy with her service. She’s very unprofessional. questions. I was very unhappy with her service. She’s very unprofessional. More

walser toyota was persistent in solving the air bag issue on my vehicle...Thanks to Maryann for her help... issue on my vehicle...Thanks to Maryann for her help... More

Service was good. Facility was great. Prices were way higher than I expected, roughly double. Facility was great. Prices were way higher than I expected, roughly double. More

Worst experience buying a car that I have ever had. First, I had to wait 6 weeks to even test drive it. Then, we were only allowed to drive it down residential streets (probably to hide the LOUD wind n First, I had to wait 6 weeks to even test drive it. Then, we were only allowed to drive it down residential streets (probably to hide the LOUD wind noise when going above 50). We liked the way it drove and the features seemed ok so we purchased it. On the day of purchase, Walser tried to have someone set up my Android phone to pair with the vehicle. They tried for 30 minutes and could not figure it out. It will only connect for phone so I am not able to use music or the navigation features. Once we purchased, we drove it home and noticed the noise, so loud that two different passengers noticed it enough to comment on it. We brought it to the dealership a few days later only to be told that is normal for that car. I also decided that there were a few features that I didn't think were important but once I got the car, they annoyed me so much that I need those features. The rearview mirror doesn't have a button for the garage door, but there is no other place to attach a garage door opener to the car. The wireless charging didn't seem important until the charge ports are in a place where the cords tangle with the gear shift all the time. I determined that I wanted to return it and assess my options at that point. When I said that I would like to return the car, I was told I was one day too late and there was nothing they could do. One day, on a brand new car. So they put me in touch with Adam the sales manager, I showed up with my wife and he pointed us to a table, no introduction, no hello, no nothing. He then walked about 20 ft away from us and talked/joked with his coworkers for 15 minutes. It could have been longer, I am not sure, we got up and left at 15 minutes of no contact. I had previously bought a Subaru from a different Walser and wasn't super happy but I thought I would give Walser another shot. That was a mistake. Now I am stuck with a $40,000 car that I hate. More

Walser Toyota has excellent service to use. My 2016 RAV4 runs and works just like it’s new!! I keep going to the people who have the talent and technical availability to keep my car working and My 2016 RAV4 runs and works just like it’s new!! I keep going to the people who have the talent and technical availability to keep my car working and safe. More

Will was very helpful in communicating my service and kept in touch with me as I waited for my car to be done. Comfortable sitting areas. kept in touch with me as I waited for my car to be done. Comfortable sitting areas. More