Walser Toyota

From the onset of my vehicle problem, I found Walser personnel to be very willing to help me in my options as to what the problem might be and to plan how best to make the necessary repairs. This was go personnel to be very willing to help me in my options as to what the problem might be and to plan how best to make the necessary repairs. This was going to be a major repair (dollars) to my vehicle and I wanted everything to go smoothly - especially for me the customer. Walser lived up to my expectations in every way. We have come to expect this level of service in all our vehicles. Keep up the great work. More

I have been pleased with using this location for my service needs. They usually have weekend or a night as options, which I really appreciate. service needs. They usually have weekend or a night as options, which I really appreciate. More

When I make an appt for an oil change, as required to maintain warranty, I didn't think I would have to double check the order, figure out why "synthetic oil vehicle" on the order actually doesn't mean t maintain warranty, I didn't think I would have to double check the order, figure out why "synthetic oil vehicle" on the order actually doesn't mean that the car is getting an oil change, and specifically request that the oil be changed. In my previous Toyotas, "maintenance required" light in the car meant it needed an oil change. In my 2023 Toyota, it means all sorts of things, including that the tires need to be rotated. So I wasted a 50 mi roundtrip trek to the dealer to find that out, 1 week after installing winter tires that obviously didn't need to be rotated. Both these trips to the dealer demonstrates why making service appts online, without talking to a human, can actually waste time, money, fuel and patience. BTW, the water dispenser machine was quite finicky. It would only work for certain employees. So I wasted their time trying to get it to supply water. But we enjoyed the popcorn. More

From service Advisor, Marc P, I received all the information I needed to know, and he checked all the concerns in my vehicle's past, present and plan for future service. The service technician video information I needed to know, and he checked all the concerns in my vehicle's past, present and plan for future service. The service technician video was very clear and thorough--which I also value. I was also helped by a Customer Service Specialist to answer questions I had on possible future auto purchase of a Toyota vehicle, (Michael W). I appreciated my whole experience, again, with Walser service. More

Good service, they are keepong the time. as mentioned. Updating the information correctly, Reminders help to keep myself notified. as mentioned. Updating the information correctly, Reminders help to keep myself notified. More

I have one problem I have missing parts. I called the shop, but they never return my call back. I have service3 29 24 I have to go back for it Monday I called the shop, but they never return my call back. I have service3 29 24 I have to go back for it Monday More

Very friendly and knowledgeable about the things that i wanted done with my Toyota Camry. wanted done with my Toyota Camry. More

Fair price, timely purchase process & we particularly appreciated Walser covering the pre-purchase vehicle damage we didn’t discover until 2 days after we took the car home. appreciated Walser covering the pre-purchase vehicle damage we didn’t discover until 2 days after we took the car home. More

They are just fine. They are located at a fantastic place (and near me) but the overall focus on the customer is pretty ordinary. They are located at a fantastic place (and near me) but the overall focus on the customer is pretty ordinary. More

fast service even when technician resource was short on that day. it was a pleasant surprise when we got the car back in ~1 hour. thanks! that day. it was a pleasant surprise when we got the car back in ~1 hour. thanks! More