Walser Toyota

Felt taken advantage of. Going through The BBB to see what they may br able to do for me as far as making them refund my $100 for a "free" diagnostic because I received my ve Going through The BBB to see what they may br able to do for me as far as making them refund my $100 for a "free" diagnostic because I received my vehicle back making a new noise More

Terrible experience. My appointment was at 9:20 am. I waited at the service center for some time, then they sent me home via Lyft, then several hours later they brought m My appointment was at 9:20 am. I waited at the service center for some time, then they sent me home via Lyft, then several hours later they brought me back and wanted to give me a rental car because they still hadn’t gotten to my car and done any of the repairs or diagnostics we discussed. They were about to close. Then when I said I would take my car back instead, they told me to wait. Then suddenly they claimed to have done an oil change and diagnostics they said they couldn’t get to till Monday, and wouldn’t release the car without me paying for these things. For diagnostics, they claimed the car needed over $7,000 in repairs when in my last visit the mechanics had gushed at the great condition the car is in. I have barely driven the car since the last visit and was still 4,000 miles away from needing an oil change. I only came in to have the car checked before I take a 1,700 mile trip. They also said part of the problem is the “new alternator” put in by someone else that hadn’t adjusted yet. I insisted repeatedly that all work in the car the past seven years was by them and the alternator wasn’t new. Finally she looked up the car history and read for herself that they had replaced the alternator six years ago. Such a joke. More

The guy who helped me was genuinely personable and not in the typical disingenuous way that most service industry people act. the typical disingenuous way that most service industry people act. More

Adam was incredible. Picked me up from the airport and made the purchase smooth Amazing service Picked me up from the airport and made the purchase smooth Amazing service More

Very thorough and honest sales staff that helped guide me through the process. Would recommend. through the process. Would recommend. More

Dealing with Kela at walser is the best! First class customer service. I will go back. First class customer service. I will go back. More

Walser Toyota and staff do a great job of getting you checked in, letting you know what the vehicle needs and gets you out. Thank you. checked in, letting you know what the vehicle needs and gets you out. Thank you. More

My service advisor was highly communicative and explained the process thoroughly. I knew what to expect every step of the way. the process thoroughly. I knew what to expect every step of the way. More

Abel was fantastic to work with! From my initial inquiry to my purchase day (2 days total), he was informative, professional and caring! Everything was very organized and straightfor From my initial inquiry to my purchase day (2 days total), he was informative, professional and caring! Everything was very organized and straightforward. More

Abe was Great! Respected our choices didn’t hard sell extras. Young woman who did test drive with us very helpful. Felt like even know it was very busy our time wa Respected our choices didn’t hard sell extras. Young woman who did test drive with us very helpful. Felt like even know it was very busy our time was honored and we didn’t get left sitting exiting. Overall a good experience!! Thank you! More