Walser Toyota

I came in last year February 2023 and ordered a Titanium Venza with Java interior along with a number of other bells and whistles Heated steering wheel, air cooled seats, remote start, +). I was told that Venza with Java interior along with a number of other bells and whistles Heated steering wheel, air cooled seats, remote start, +). I was told that the car will take a little time to arrive. However, I should periodically check on the status of the vehicle's arrival. I checked in April, May, June ... I was told via email that I was 8th on a list, I was 5th on the list, I was 3rd on the list. Come September 2023, I was 2nd on the list. Then in October, I'm 5th on the list. WHAT!? Now, I was a little disturbed. I would call, asking for the person who initially help me setup for the vehicle but they would never call me back. I would stop by the dealership and get the run around. I had been waiting since February. Thinking that maybe if things go right. I would get my vehicle around Thanksgiving, but no word. I then thought maybe Christmas, no vehicle. Once I was told via an email that my Sienna would be here soon. Number 3 on the list. In January I was told that Toyota doesn't order vehicles to order the Toyota dealership just gets vehicles randomly. I asked then why would I put down $500 if that was the case. It wasn't until March 2024 that I was actually contacted by Toyota saying that my vehicle was now here. The vehicle that I received was not the vehicle that I ordered. Only in exterior color. Many of the options that I requested were not met. But I did not want to continue waiting so I decided that this was close enough. The customer relations is very, very poor. I've owned a Toyota vehicle since 1989. But ordering from Bloomington Toyota, I will think again before I do this. More

appointment was very efficient. only disappointments were the maintenance reminder was not reset and the missing clips on the trunk lift cover were not replaced as discussed. only disappointments were the maintenance reminder was not reset and the missing clips on the trunk lift cover were not replaced as discussed. More

The process was quick and easy, didn’t have difficulty with almost anything, really smooth experience with almost anything, really smooth experience More

Tim was wonderful to work with; responsive, straight forward, yet no pressure, knowledgable. Would definitely him recommend him to friends and family. forward, yet no pressure, knowledgable. Would definitely him recommend him to friends and family. More

I have always been grateful to be a Walser customer. Best Service staff !! Thank u Best Service staff !! Thank u More

I was very pleased with the service and how I was treated. They offered good advice. treated. They offered good advice. More

There was very little knowledge on the vehicle and or the process for creating the auto loan and how that would play out. On top of all of that there was a "due bill" that was issued for a dent in the ca process for creating the auto loan and how that would play out. On top of all of that there was a "due bill" that was issued for a dent in the car that was covered by the dealership. The service center manager told me that his team just "forgot about my vehicle" and the vehicle wouldn't be ready for another week due to the delay. My advice would be that you train your salespeople correctly on what is all included in each vehicle and for them to provide more detail on who/when the bank will reach out to set up the loan. More

On time, professional, explained everything, completed timely, pleasant, would return next time to get car serviced. timely, pleasant, would return next time to get car serviced. More

I like my car I went to thank you for the person sales me the car the car More

Haven't been to the dealer for an oil change for awhile. The service tech who helped me (Mike A.) listened to me and explained everything to my satisfaction. Fast, friendly and personable- an excellent expe The service tech who helped me (Mike A.) listened to me and explained everything to my satisfaction. Fast, friendly and personable- an excellent experience. More