Walser Toyota

Patty was extremely helpful and answered all of our questions. It was a nice experience dealing with one person for the entire process. questions. It was a nice experience dealing with one person for the entire process. More

It took awhile, but everyone was very friendly. They forgot to clock my hood down fully, and was shaking on the highway going home. They forgot to clock my hood down fully, and was shaking on the highway going home. More

The service team at Walser Toyota was professional, courteous, and efficient! The entire process was relatively painless and stress-free. The maintenance work was completed in less than the estimated t courteous, and efficient! The entire process was relatively painless and stress-free. The maintenance work was completed in less than the estimated time; something anyone would appreciate! More

Salim and Michael were a pure delight to work with. They listened to me, heard me and supported me every step of the way. Both of them were exceptionally personable and knowledgeable about the cars I w They listened to me, heard me and supported me every step of the way. Both of them were exceptionally personable and knowledgeable about the cars I was interested in. When I had questions they were responsive and patient. This duo worked like a team to ensure I had a positive experience. I ultimately got the Highlander Hybrid I came in wanting and in the process made a couple of new acquaintances that I wouldn’t hesitate to recommend! Thank you both for being exceptional salesmen…but more importantly authentically good people!!! More

Great service! Completed in under the quoted time, got a car wash, good value. I believe my associate was Mike, great guy. Thank you! Completed in under the quoted time, got a car wash, good value. I believe my associate was Mike, great guy. Thank you! More

I bought this vehicle the end of January and got notices for maintenance the middle of April. I rarely drove it in February and early March. I didn't think maintenance would be required that soon. Was I s for maintenance the middle of April. I rarely drove it in February and early March. I didn't think maintenance would be required that soon. Was I sold a vehicle "as is" or did you jump the gun on maintenance? More

My appt was confirmed with a text However when I showed up there was no record of appointment at the service desk But I received the attention and work that fit a scheduled visit The appt lasted longer up there was no record of appointment at the service desk But I received the attention and work that fit a scheduled visit The appt lasted longer than usual because of the "unscheduled" visit More

Very organized business and the people are outstanding! The best part is I don’t pay for my first 5 oil changes and service. The best part is I don’t pay for my first 5 oil changes and service. More

On time, professional, explained everything, completed timely, pleasant, would return next time to get car serviced. timely, pleasant, would return next time to get car serviced. More

I came in last year February 2023 and ordered a Titanium Venza with Java interior along with a number of other bells and whistles Heated steering wheel, air cooled seats, remote start, +). I was told that Venza with Java interior along with a number of other bells and whistles Heated steering wheel, air cooled seats, remote start, +). I was told that the car will take a little time to arrive. However, I should periodically check on the status of the vehicle's arrival. I checked in April, May, June ... I was told via email that I was 8th on a list, I was 5th on the list, I was 3rd on the list. Come September 2023, I was 2nd on the list. Then in October, I'm 5th on the list. WHAT!? Now, I was a little disturbed. I would call, asking for the person who initially help me setup for the vehicle but they would never call me back. I would stop by the dealership and get the run around. I had been waiting since February. Thinking that maybe if things go right. I would get my vehicle around Thanksgiving, but no word. I then thought maybe Christmas, no vehicle. Once I was told via an email that my Sienna would be here soon. Number 3 on the list. In January I was told that Toyota doesn't order vehicles to order the Toyota dealership just gets vehicles randomly. I asked then why would I put down $500 if that was the case. It wasn't until March 2024 that I was actually contacted by Toyota saying that my vehicle was now here. The vehicle that I received was not the vehicle that I ordered. Only in exterior color. Many of the options that I requested were not met. But I did not want to continue waiting so I decided that this was close enough. The customer relations is very, very poor. I've owned a Toyota vehicle since 1989. But ordering from Bloomington Toyota, I will think again before I do this. More