Walser Toyota

Walser is in need of organization, improvement in communication, and respecting appointment times. On a Monday, I was told they had parts so an appointment was made for the following Friday. I drop o communication, and respecting appointment times. On a Monday, I was told they had parts so an appointment was made for the following Friday. I drop off the vehicle Friday at the appointment time. Three hours later I get a call saying parts were not there. Manager said that the parts should arrive next day on Saturday and if they do, my vehicle will be completed Saturday. Saturday I get a text saying parts arrived. After waiting until 3pm, I call with no answer so I leave a message asking for an update. No response that day. The following Monday morning I call and spoke to someone who said my vehicle was done Saturday. I ask what exactly was done and it turns out the alignment was not done. I get a call around noon saying everything was finally done. I picked up my vehicle from Steven who was very empathetic. All in all, Walser did not respect my appointment time evidenced by the fact it took three hours to call and say they didn't have the parts. They are not organized as evidenced that I was told parts were in days before the appointment when they weren't. They have poor communication as evidenced by no one letting me know what was going on or what the status was on the vehicle. I am concerned moving forward that if something needs to be done under warranty, I do not have confidence that the staff at Walser will have the skills needed to address the need. I hope that this feedback is helpful and I appreciate the person reading this. Thank you. More

Everyone I worked with was very friendly, knowledgeable, and accommodating. The selection was great and I found exactly what I wanted and in my budget. and accommodating. The selection was great and I found exactly what I wanted and in my budget. More

Sales guy pushes for sales for incentives. No discounts are given. The P&L Automotive vendor is the worst to work with. Walser should change this, as they dented my car, scratched my car, and No discounts are given. The P&L Automotive vendor is the worst to work with. Walser should change this, as they dented my car, scratched my car, and left many sensors looking like it was unprofessionally installed. More

Delighted by the staff and free water plus popcorn. Thank Hod no more commission for sales Thank Hod no more commission for sales More

Fast, convenient and efficient service for my oil change and tire rotation. Thanks again team Walser and tire rotation. Thanks again team Walser More

Awesome staff and great service. I always buy the bulk service packs as I save quite a bit of money. Overall, I have been a happy customer since 2023! I always buy the bulk service packs as I save quite a bit of money. Overall, I have been a happy customer since 2023! More

Amazing experience. Jose was fantastic. He made the process painless, was super helpful friendly and was extremely knowledgeable. I felt like I was the only customer Jose was fantastic. He made the process painless, was super helpful friendly and was extremely knowledgeable. I felt like I was the only customer! I will do business with Walser Toyota and specifically Jose again. More

Brenden gave prompt, polite clear service requirements. I have scheduled follow up work. Grateful for the service and confident of Walser. I have scheduled follow up work. Grateful for the service and confident of Walser. More

Good service, I like it Toyota is Number One Dealership in the world the best in my Albanian in the world the best in my Albanian More

Felt like it was a bit of a scam. I brought it in because of a recall and they found $800 worth of other worth. It also said it would take 1 hour and it took 2 1/2. The rep was good t I brought it in because of a recall and they found $800 worth of other worth. It also said it would take 1 hour and it took 2 1/2. The rep was good to work with. More