Walser Toyota

BEWARE! Walser Toyota service is shady! Horn hasn’t worked on my 2016 4Runner for a couple of years. Finally took it to Walser Toyota to have it fixed. Was t Walser Toyota service is shady! Horn hasn’t worked on my 2016 4Runner for a couple of years. Finally took it to Walser Toyota to have it fixed. Was told there would be a $45 - $190 diagnostic charge which I agreed to. After diagnosing the problem I was told it would be $1,100 to fix the horn. I said no thanks. Diagnostic charge was $190 (shock), but even better there was an additional $30 charge for “shop fees”. When I got the vehicle back, none of the steering wheel buttons worked (cruise control, radio controls, etc). I was told “they probably would have stopped working soon anyway”. So I paid $220 for Walser Toyota to quote me $1,100 to fix my horn and break the rest of my steering wheel controls. Stay Away! More

Was notified plates were in on 6/7 and was asked if I wanted to pick up or have them mailed, requested they be mailed. 6/14 called in am and left voicemail letting them know I still had not received my wanted to pick up or have them mailed, requested they be mailed. 6/14 called in am and left voicemail letting them know I still had not received my plates and 21 day registration was expiring on 6/15. No one called me back by 2:30 so I called again and was told the plates were still there and asked if I wanted them mailed or to pick them up. I said I need them overnighted because the 21 day was expiring the next day. Plates were mailed, but I did not receive until 6/17. On 6/16, I received a text message asking how my car was, I told them the story and they told me they were sorry and someone would follow up with me today to make sure I got my plates. And with no surprise, no one has followed up with me today. I will not be coming back. More

Very professional. Erik was very helpful in squeezing me in and very knowledgeable. The video was also appreciated. Erik was very helpful in squeezing me in and very knowledgeable. The video was also appreciated. More

I was very pleased with the way that was handled my salesman very knowledgeable The service department did a good job and installing my hitch salesman very knowledgeable The service department did a good job and installing my hitch More

Things were great when we went to check out the car. The day I came to pick up my new car, it was a pretty disappointing experience. The staff could have shown a little bit more energy and hospitality, The day I came to pick up my new car, it was a pretty disappointing experience. The staff could have shown a little bit more energy and hospitality, especially when getting a car could be a very big purchase for someone, regardless of who that customer is, the car’s price, make, or models. I didn’t even hear a congratulation the day I picked up the car. I chose to buy my car at Walser because of their credibility and professionalism, but with the price, I expect a bit better customer service. More

Reservation was smooth. Courteous service rep. Told me exactly how long I needed to wait, but it was faster than anticipated. Courteous service rep. Told me exactly how long I needed to wait, but it was faster than anticipated. More

My experience was amazing. Carina made the process fast and easy and she was so lovely to work with. I'd recommend her to ANYONE. She answered all my questions, she provided Carina made the process fast and easy and she was so lovely to work with. I'd recommend her to ANYONE. She answered all my questions, she provided me with reasonable options and made it an overall very pleasant experience. I'd happily work with her again. More

Everything good but wait little bite long. :) Thank you for service and also thank you that have recall part replace for us. :) Thank you for service and also thank you that have recall part replace for us. More

Very good service from you guys. I also had a great snack while waiting. Every one was friendly. I also had a great snack while waiting. Every one was friendly. More

Had my tires replaced as part of the agreement when purchasing a car from walser. Not sure why, but the appointment took close to 3 hours. I was told it would take that long. Just surprised as I hav purchasing a car from walser. Not sure why, but the appointment took close to 3 hours. I was told it would take that long. Just surprised as I have never had tire replacement take any where near that long. They do have a beautiful new building. After the service work, they wash your vehicle, which is really nice. However, the floors in the new building where they park the completed cars gets really slick, Be careful!! More