Walser Toyota

It is always a pleasurable experience bringing the vehicle into Walser Toyota for service. They provide consistently friendly efficient service and a large comfortable waiting area. The people are gr vehicle into Walser Toyota for service. They provide consistently friendly efficient service and a large comfortable waiting area. The people are great. More

The price of my Camry replacement key was outrageous. I presented competor's (Toyota and Walser GMC) Service discount offers and all were rejected. I presented competor's (Toyota and Walser GMC) Service discount offers and all were rejected. More

The staff were informative, helpful, humerous, and patient with me during the decision-making process. They had valuable insight and were able to provide candid and thoughtful input into t he final d patient with me during the decision-making process. They had valuable insight and were able to provide candid and thoughtful input into t he final decision! More

Many people dread bringing in a car for service. It’s always been a pleasure to come in for services and repairs at Walser. It’s always been a pleasure to come in for services and repairs at Walser. More

1- Would have been nice to know of road closure before hand so that I could plan to enter via France Avenue. 2- OK greeting, but no smile, no 'welcome to Toyota' 3- Couldn't figure out what desk to go hand so that I could plan to enter via France Avenue. 2- OK greeting, but no smile, no 'welcome to Toyota' 3- Couldn't figure out what desk to go to. Decidedly unfriendly people at desks 1 and 3 who jerked thumb to point to other end. After going from one end desk to the other, figured out it was empty middle desk. Easy to say middle desk and definitely felt like I was annoying them. 4- Did not want to watch video. Should be option. Couldn't anyone come and talk to me? I was 25 feet away. 5- Must have hit big pothole after car wash. Big muddy splash on side of car. Car wash person didn't care? 6- Absolutely no one smiled. Must be a miserable place to work. 7- Waited to pay, no explanation of services 8- No 'thank you for your business' 9- Did not feel valued or respected as a customer 10- Do not want to single out my tech. Seemed like 'just do my job' attitude pervasive through the service dept. Observed interactions of other employees and seemed the same. 11- Would have complained to service manager, but customer service and attention starts at the top. You can tell a lot about a company from the attitude of its employees. More

Kept me informed while working on car, Fast and efficient, no complaits, gave me a print out of work done. efficient, no complaits, gave me a print out of work done. More

Not much to say. showed us the two cars we were interest in and never showed us any bells and whistles. We are still trying to figure them out. He was friendly and showed us the two cars we were interest in and never showed us any bells and whistles. We are still trying to figure them out. He was friendly and no pressure, just no excitement either. Could not believe when buying a car we don't get two sets of keys. Was told we could order another set for about $250. Ugh! More

Fantastic customer service. I had an unexpected problem and they worked me in to their very busy schedule. I had an unexpected problem and they worked me in to their very busy schedule. More

Prompt service. Detail of work needing to be done was conveyed to me Very satisfied. Detail of work needing to be done was conveyed to me Very satisfied. More

Everything was great. Sales staff and manager did an excellent job explaining options without pressure. Trade in value was more than fair. All and all a wonderful experi Sales staff and manager did an excellent job explaining options without pressure. Trade in value was more than fair. All and all a wonderful experience. More