Walser Toyota

I had to wait at least 10 minutes before someone came to assist me. My vehicle was the only vehicle to in the entrance for service. Once the 10,000 mile service was complete, the service rep went to assist assist me. My vehicle was the only vehicle to in the entrance for service. Once the 10,000 mile service was complete, the service rep went to assist another couple while I waited at my vehicle. When I asked for a printout of the work done, he said it would take a little time or he could mail it to me. He never sent anything. This also happened when our other vehicle was serviced at Walser. Service rep customer service was very disappointing. More

The service and service rep we had were 5 stars. However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While wai However, when it was time to pick up the car 2 things happened. First, I was waiting for my service rep to finish with another customer. While waiting 3 other reps asked if they could help me. I said the other rep had my paperwork. Each said ok and went back to work. Why didn't they just go get the paper work and check me out? Second, after I was checked out by the rep, it took a very long time to get my car. Like 15 minutes! I was surprised by this wait and then a little irritated when I saw my car going thru the car wash before it got to me. The rep had asked when i checked in if I wanted a car wash, I said yes. I didn't expect to wait at pick up for this to be done. I expected it to be washed while being serviced so I didn't have to wait additional 15 minutes to get my car. I've marked service time as average because it took 1:15 minutes to rotate my tires and then an additional 1:45 to reprogram my new key that I had to wait for after purchasing my new car. More

Beautiful, clean and spacious dealership showroom and open workspace for completing paperwork. Very attentive and respectful team with friendly and experienced sales manager overlooking everyone. Overa open workspace for completing paperwork. Very attentive and respectful team with friendly and experienced sales manager overlooking everyone. Overall, very good experience buying a new car at Walser Toyota. I would return for another new car purchase. More

Everyone was very helpful. They did a good job explaining everything. Also everyone was very nice They did a good job explaining everything. Also everyone was very nice More

Excellent service. I appreciate the thorough care for my GR Corolla on my 20k service visit. I appreciate the thorough care for my GR Corolla on my 20k service visit. More

Waited four hours to have my compass and multimedia console to get checked and fixed. After four hour, it still the same ( not working). console to get checked and fixed. After four hour, it still the same ( not working). More

The service was fast, cheerful, and helpful. The did extra service, the license plate was lose and they screwed it in The did extra service, the license plate was lose and they screwed it in More

They did an excellent job on my oil change and maintenance and let me know that I needed brakes in the near future so I could plan. Thank you! maintenance and let me know that I needed brakes in the near future so I could plan. Thank you! More

Everything went just fine. Actual costs came in lower than estimate. Love the new facility! The service attendant’s name should appear in the invoice Actual costs came in lower than estimate. Love the new facility! The service attendant’s name should appear in the invoice More

Setting up an appointment was problematic. Auto service was good. Once I was at the dealership. Auto service was good. Once I was at the dealership. More