Walser Toyota

Brutal customer service. Only reason I stayed is due to the vehicle I wanted was there. Alec the sales guy was so bad, did not know anything about the vehicle. Better yet had Only reason I stayed is due to the vehicle I wanted was there. Alec the sales guy was so bad, did not know anything about the vehicle. Better yet had no idea about the registration and plates for my vehicle being out of state. I would not recommend to my worst enemy. Oh yeah, and it didnt come with floor mats. Slow financing service as well, Alex and his team had their heads so far up where they should not have been. More

Britni Akers was a fantastic help in setting up my appointment and Drake Vangness was a true professional throughout the whole process appointment and Drake Vangness was a true professional throughout the whole process More

I purchased my Toyota from Walser many years ago and have returned occasionally for major service issues. This last visit went poorly, over $3k spent and the stuttering issue wasn't fixed, plus they lost my returned occasionally for major service issues. This last visit went poorly, over $3k spent and the stuttering issue wasn't fixed, plus they lost my key and fob. They did troubleshoot the issue again for no additional charge, and it appeared to be fixed for a few days, but the stuttering returned again intermittently within a week. I also found that when they replaced my key fob, it made my old one stop working. It's annoying to have to return a third time for the same issue and to reprogram my fob. The service department does not appear to have the attention to detail they used to, as I never had an issue with them previously. At least my service representative made an effort to make it right, but in the end it wasn't enough. I'm going back to my local Bobby and Steve's repair shop next time. More

The staff was very friendly and knowledgeable and fast. They wrapped up the deal very quickly and efficiently. They wrapped up the deal very quickly and efficiently. More

GM put extra effort to get the car I wanted which was not expected but greatly appreciated. Unfortunately, car did not receive pre-delivery inspection before purchase. I found several discrepancies that shou expected but greatly appreciated. Unfortunately, car did not receive pre-delivery inspection before purchase. I found several discrepancies that should have been addressed during this inspection. The pre acceptance check I did was in the parking lot at dusk during mixed precipitation with the vehicle parked between a service truck and someone else looking to purchase a car. Lighting was minimal. During application I requested a 5 year loan, but loan was processed as a 6 year loan. Also, I had put a 500 dollar deposit on vehicle but fortunately noticed I was never credited with for the deposit. More

I was extremely disappointed the multiple scratches on a 3000 mile 2023 could not have been repaired over a 2 week period of time even though i truly believed my salesperson tried. Also surprised a car anot 3000 mile 2023 could not have been repaired over a 2 week period of time even though i truly believed my salesperson tried. Also surprised a car another salesperson had been driving or maybe owned did not have floor mats and an appropriate cover for all the user manuals. Couldn't even get a new plastic cover for drivers floor More

Some people are Good others Not So Much Greg the General Manager was Great to work with Manager was Great to work with More

I reached out about a new set of tires and got a call back from Emily very quickly. She was an outstanding service advisor over the phone and I miraculously got her in person as well. She did an excellen back from Emily very quickly. She was an outstanding service advisor over the phone and I miraculously got her in person as well. She did an excellent job of helping me! More

Thank you very much for Kodiak Shipquist’s Excellent work to help me Pick up a nice car, We are ready appreciated! Thanks again Kodiak!! work to help me Pick up a nice car, We are ready appreciated! Thanks again Kodiak!! More

Overall good. They set expectations, they were met. However had to bring my car back in to get the bolts/pins put back on that hold the cover on the bottom of my c They set expectations, they were met. However had to bring my car back in to get the bolts/pins put back on that hold the cover on the bottom of my car. Otherwise everything else was good. Very friendly, and wanted to make sure they could meet my needs. Make note, I own a 1/2,500 made Electric Car. More