Walser Toyota

Professional, courteous, explain specific work required and costs.. Answer questions regarding the vehicle and operational controls. Work completed in the time frame provided. Very pleased with the servic and costs.. Answer questions regarding the vehicle and operational controls. Work completed in the time frame provided. Very pleased with the services provided on both of our Toyota vehicles. More

I didn’t get a sticker with the mileage to get the oil changed at and didn’t reset my maintenance message so my car keeps saying it needs service changed at and didn’t reset my maintenance message so my car keeps saying it needs service More

Everything went fine. I was happy with the service always am. Thank you for your attention to detail. I was happy with the service always am. Thank you for your attention to detail. More

Great people but issue with malfunctioning hatchback that was apparent prior to purchase was misdiagnosed. Ongoing problem has led to buyers remorse. was apparent prior to purchase was misdiagnosed. Ongoing problem has led to buyers remorse. More

Clearly not their first rodeo. The internet sales team knew the questions I was going to ask. We handled the sale remotely. I went and picked up the vehicle. They went out of the The internet sales team knew the questions I was going to ask. We handled the sale remotely. I went and picked up the vehicle. They went out of their way to make it easy. Thank you! More

My last visit to Walser Toyota was very good overall. The staff were friendly, helpful, and professional, and they made the whole process smooth and easy. The dealership itself was clean, comfortable, an The staff were friendly, helpful, and professional, and they made the whole process smooth and easy. The dealership itself was clean, comfortable, and welcoming, which made my visit even better. I’m very satisfied with the service I received and would definitely recommend Walser Toyota to others. More

Mike was friendly. Service was on time.like that you provide the video of the service Service was on time.like that you provide the video of the service More

Always can rely on great service, efficient work and a clean welcoming facility. Walser Toyota in Bloomington has serviced my vehicles for 22. years. Reliable and dependable. clean welcoming facility. Walser Toyota in Bloomington has serviced my vehicles for 22. years. Reliable and dependable. More

This was a super convenient, efficient, and encouraging experience. The representative I worked with at Walser Toyota was responsive, patient, and shepherded me through a positive, no-pressure buying expe experience. The representative I worked with at Walser Toyota was responsive, patient, and shepherded me through a positive, no-pressure buying experience. Esme went above and beyond to ensure I was delighted with the experience and was super enthusiastic; the whole experience was delightful. More

This recent maintenance and warrant work was my second visit. My first visit, which was supposed to take 2 hours, instead took 2 days. Despite a repeat request before each of the visits to be sure they visit. My first visit, which was supposed to take 2 hours, instead took 2 days. Despite a repeat request before each of the visits to be sure they had the parts needed, and had coordinated between people and departments, there was not only failure each time, but then active blaming of others instead of a focus on improvement. Ironically, while waiting for the completion of my second visit, I received a call from the maintenance scheduling team asking me if they could schedule the same maintenance that was being worked on at the time. (The phone agent then stated someone in service must not have communicated with them. I added that I had scheduled through his department.) To mention more representative issues, as I picked up the car 45 minutes after the committed time, a key request was not addressed, and I only found out because I asked. I had shared that several times the unit which controls the sunroof and more has just dropped out of the ceiling while driving, and that there appeared to be one or more broken/missing clips. Only after asking the agent then stated he needed my permission and a $100 payment for an assessment, which hopefully would then show it would be covered by warranty, but that was not even asked up front. A further delay occurred because one of my lug nuts and/or bolts was cross-threaded and needed to be retapped/replaced, which was not covered by warranty. After stating that the wheels had only been worked on by them and stating that it was their responsibility, the agent talked to the manager and said there would be no charge. More