Walser Toyota

Slow checkout, car is still showing "Maintenance required" so that was not reset correctly when serviced. required" so that was not reset correctly when serviced. More

Tyler provided a good explanation of the service to be provided. He was friendly and professional. provided. He was friendly and professional. More

They were rude about "maintenance updates" like Four wheel drive fluid replacement and the cost for all was significantly higher than where I normally go. They offered drop off and pick up but were slow wheel drive fluid replacement and the cost for all was significantly higher than where I normally go. They offered drop off and pick up but were slow with the pickup and forgot twice. They were quick and the video is nice. More

It is always good service, Brandon was a great excelent and fine person to work with and fine person to work with More

I did not get a video this time and no communication about what my car needed. I only found out by reading my receipt. about what my car needed. I only found out by reading my receipt. More

Emily was helpful from the moment I arrived. Communicated with me when my car was completed. Communicated with me when my car was completed. More

My service writer was top notch. He explained everything perfectly and was never pushed me to do service I didn't want. My vehicle was done before the time he said it would be ready He explained everything perfectly and was never pushed me to do service I didn't want. My vehicle was done before the time he said it would be ready More

The dealership was very clean and the customer experience was excellent and well organized. Our sales rep was very patient with us and helpful in selecting our vehicle. was excellent and well organized. Our sales rep was very patient with us and helpful in selecting our vehicle. More

Everything was completed as expected. Communication was good. Final bill was less than estimate. No complaints. Communication was good. Final bill was less than estimate. No complaints. More

I recently purchased from this dealership and initially had a very positive experience. I was treated with respect and professionalism—until I declined the optional add-ons that would have significantly in had a very positive experience. I was treated with respect and professionalism—until I declined the optional add-ons that would have significantly increased my monthly payment. After that, the tone of the interaction shifted noticeably and not in a good way. Shortly after the purchase, I discovered that one of the tires (a run-flat) had a slow leak and needed to be refilled every 7–10 days. I reached out to my sales contact, Kevin, within the first month to ask if the dealership could assist, as the issue existed at the time of sale. His response was dismissive, and when I asked for manager contact information, I was ignored. I followed up and received no response at all. In the end, I had to pay nearly $400 out of pocket to replace the faulty tire myself. Between the way the tone changed once I declined the upsells and the complete lack of accountability afterward, I walked away from this experience feeling disappointed and taken advantage of. I will not purchase from this dealership again and have shared my experience with my large circle of friends and colleagues throughout Minnesota. More