Walser Toyota

There’s always something more wrong with my truck, than just bringing it in for an oil change. This has happened every time I get my truck serviced at Walser, which is the reason I am leaving Walser to go just bringing it in for an oil change. This has happened every time I get my truck serviced at Walser, which is the reason I am leaving Walser to go somewhere more trustworthy More

Usually quick and efficient. This time the oil change took almost 2 hours. My car was finished but the process of getting paperwork took far too long. Made me late for an appoint This time the oil change took almost 2 hours. My car was finished but the process of getting paperwork took far too long. Made me late for an appointment. More

Always have a great experience with this dealership. From the moment I pull into the garage, everyone is very helpful and the communication is excellent. Keep doing what you're doing. Your customer From the moment I pull into the garage, everyone is very helpful and the communication is excellent. Keep doing what you're doing. Your customer service really is a differentiator. More

Explanation of the work performed and work to be done along with accompanying video was excellent. along with accompanying video was excellent. More

Feedback for Farhan - Car Salesman I recently purchased a brand new car, and I had the pleasure of working with Farhan as my salesman. Farhan went above and beyond to assist me, especially when I purchased a brand new car, and I had the pleasure of working with Farhan as my salesman. Farhan went above and beyond to assist me, especially when I was in urgent need of a car. His dedication, patience, and exceptional customer service made the entire process smooth and stress-free. I highly recommend Farhan for anyone in search of a new vehicle! More

This is the second time I've worked with Drake and he is great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made every great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made everything very seemless (especially when comparing it to the first employee we worked with on our first visit - our case was handed over from them to Drake). I've been buying & going to Walser for over 10 years now (primarily their Jeep dealerships) and my one complaint about the Walser Toyota dealership is the lack of customer service upon arrival in the service department compared to other Walsers. When I go to the Walser Jeep in Hopkins, there is an employee who is with me as soon as I open my door. I've witnessed in my last two trips to the Toyota dealership, often it takes a long time for an employee to approach a new customer (90 seconds - 5 minutes) and if you try to approach an employee, you are told to wait by your car. Often times, you see multiple employees working on their computers or cell phones, which I understand is part of their job. But typically in customer service jobs, I've always been taught to go to the customer who is in person first, everything else can wait. When that isn't the case, it just makes you/the customer feel like you aren't a priority when you are there. Not to mention, that is the first impression, which isn't great. More

Very courteous! Tommy Pleau and Moses Kaela’s were so helpful! A very pleasant place with great staff. Thank you! Dorvin Tommy Pleau and Moses Kaela’s were so helpful! A very pleasant place with great staff. Thank you! Dorvin More

Tyler was great. He did not hide that there was ambiguity but stayed and worked with me and ultimately helped to solve the issue. Thanks ! He did not hide that there was ambiguity but stayed and worked with me and ultimately helped to solve the issue. Thanks ! More

Already did one review, but it took an hour and a half. For oil change Nothing in the car was set normal and the car smell like oil and gas. For oil change Nothing in the car was set normal and the car smell like oil and gas. More

Service was great, ability to schedule online is awesome. The wait times seem to be longer than necessary. Job was done correct just waited much longer than I expected to wait. The wait times seem to be longer than necessary. Job was done correct just waited much longer than I expected to wait. More