Walser Toyota

Brought my Tacoma in for oil change, tire rotation, and a whirling noise. Service had the dampener to solve the problem with the whirling noise. Waited 3 hours for the oil and rotate. Was informed they could whirling noise. Service had the dampener to solve the problem with the whirling noise. Waited 3 hours for the oil and rotate. Was informed they couldn't find all of the parts for the dampener. I waited 2 additional hours for them to tell me they would have to keep the truck to fix the noise. I asked if the truck would be completed on the following day. I was told my service adviser and the service technician both had the following day off and I would have to wait 2 days. I was given a loaner for free, big disappointment because I had plans for a trip that were put on hold. Not happy at all. More

The vehicle purchasing process was quick, simple and staff was not pushy for the sale. Online e-signatures worked very well and made the process feel streamlined. Staff were open to opinions and discuss staff was not pushy for the sale. Online e-signatures worked very well and made the process feel streamlined. Staff were open to opinions and discussions about vehicle and options. Staff explained extras but were not at all aggressive with the sale of extra options. They allowed me to work at my schedule and I didn’t feel rushed into the purchase. They did a great job working with a good value on my trade-in also. My vehicle was cleaned and washed when I took delivery. Sales staff helped schedule service with service department for one repair. I was kept up to date with my service request. I was informed when the part arrived and reminded when my scheduled service appointment would occur. I arrived shortly before my scheduled service appointment. I did attempt to check in online as instructed. Was unable to make the online check in work. Was assisted by Service Staff and told the online check in system is “a work in progress.” I believe the system will be fixed in the future. After checking in I was ushered to the waiting area . There were plenty of comfortable seating areas to use with charging ports for both phones if needed. Refreshments were available to drink and they had fresh popcorn as a snack. I was informed when my vehicle was finished with service via text message. Which was nice should I have wanted to leave for a short time. I went to pick up my vehicle and was provided an invoice with information on what service was completed and the cost incurred. I found my vehicle had been washed prior to pickup which was a nice touch. Repair was done well with only one minor issue. Technician had dirty or greasy hands when working on repair. Left small stain on headliner of vehicle. Believe this to be an isolated incident and don’t believe this should reflect on the Technician staff in general. In all the experience was very pleasant and staff are kind, caring and friendly. Would recommend this dealer for purchasing a vehicle. More

Not impressed. Trying to get ahold of someone regarding issues the vehicle I just bought has and I keep getting told "someone will call you" and it's been this game Trying to get ahold of someone regarding issues the vehicle I just bought has and I keep getting told "someone will call you" and it's been this game for going on one month now and still no call and no schedule. I will not be giving them any future business to say the least. They are too big and only care about sales. After the sale they could care less about your business. More

Professionalism, knowledge, sincerity of wanting everything right for the client, availability of variety of stock everything right for the client, availability of variety of stock More

Though they seemed to have a very tight check in Process it went downhill from there. They did a knowledge up front that they were behind schedule - I had an appt - but didn’t have a specific line for peopl it went downhill from there. They did a knowledge up front that they were behind schedule - I had an appt - but didn’t have a specific line for people who had made appts and didn’t offer rescheduling. What was to take one hour took 2.5 hours and getting info was difficult … no answers to texts, calls, or even my questions at the desk. Very disappointing… More

My dealership answered all my questions clearly, was fair, listened to my concerns, and helped find me a car that worked for me within my budget. For anyone looking for help buying a car, and wants to f fair, listened to my concerns, and helped find me a car that worked for me within my budget. For anyone looking for help buying a car, and wants to feel like they are being helped not duped, I can't recommend Walswr enough. More

Sales staff were informative, friendly, knowledgeable and did not over push a sale. Sales staff answered all my concerns and explained reasoning for their answer. Sales staff helped setup a repair for my did not over push a sale. Sales staff answered all my concerns and explained reasoning for their answer. Sales staff helped setup a repair for my new vehicle prior to purchase. Part for repair arrived as stated by service staff. On my scheduled service day I arrived just prior to the appointment. Did have an issue with online check in and staff advised it was a “work in progress.” After checking for service had a comfortable place to wait. Refreshments were abundant and good. Had free WiFi while I waited. Was sent a text when my vehicle was ready for pickup. Invoice was straight forward and sent via email. Service staff was friendly and responsive ensuring I was greeted and taken care of. My vehicle was washed when I picked up the vehicle which was a wonderful touch for service. My only critique is it appears the service tech did not use gloves or had grease on their hands. My repair was an interior part and I found dirt/grease stains on my headliner where they made the repair. That was my only criticism of the whole process with this dealership. I believe the service mistake was very isolated and would still bring my vehicle back for additional service. More

Oil change was very quick. But the price was a little high. It would be nice if it was cheaper. But the price was a little high. It would be nice if it was cheaper. More

On time, extra assistance with setting up electronics and looking at options. Needed help as touch screen and buttons are far from intuitive looking at options. Needed help as touch screen and buttons are far from intuitive More

The technician was extremely knowledgeable and helpful. I would go to Walser again.Inver Grove is closer for me I would go to Walser again.Inver Grove is closer for me More