Walser Toyota

Great customer service! ! Felt very comfortable. Nice guy helped us, very respectful and relatable. Thanks ! Felt very comfortable. Nice guy helped us, very respectful and relatable. Thanks More

I wasn’t told my free oil changes ends at 25k miles. I booked the appt when I was under the mileage but had to make an emergency trip to SD, putting me just over. And there was absolutely no exception. I booked the appt when I was under the mileage but had to make an emergency trip to SD, putting me just over. And there was absolutely no exception. It didn’t matter that I was just over. Nobody told me this when I booked it so close to the limit. Very disappointing since I’ve purchased from Walser since 2015. And the dealership is NOT conveniently located for me plus there is a lot of construction there too. I would have just booked somewhere else had I known. Does anyone read these or even care? More

This is my second time at Walser Toyota as I had a coupon in the mail and quite honestly, it has gone downhill. When I drove in, several employees were on their computer and it took 5 minutes to be acknowl in the mail and quite honestly, it has gone downhill. When I drove in, several employees were on their computer and it took 5 minutes to be acknowledged. You should be greeting the customers once they walk in the door. Next, I scheduled my appointment for 2:20 as I had to be somewhere by 5:00. I didn't get it until 5:00. I understand you're busy but so are a lot of places, it's called working efficiently. It doesn't take 3 hours for an oil change and tire rotation, that's just ridiculous. Then, I received a video and literally had to hunt down my service provider, Liban, as he went on his break. Customers should not have to hunt down employees for service. Lastly, there's all these labor fees? My total ended up being $20 more for a freaking oil change and tire rotation. Also, you can't charge labor if you're not actively working on the car. Hence labor. I left so frustrated from that place and it's obvious to me that you don't care about your customers. I will not be returning and instead I'll take it to businesses that actually acknowledge me and do timely, quality work. Please don't waste paper sending me coupons in the future, I'm not interested. More

This dealership fixed everything I needed on my vehicle and made sure I got the best deal with my warranty. They also fixed an error a different Toyota dealership made when fixing a recall. and made sure I got the best deal with my warranty. They also fixed an error a different Toyota dealership made when fixing a recall. More

Service was good but this is the second consecutive time my service took twice as long as their estimate. my service took twice as long as their estimate. More

Drake, the service advisor went out of his way to help me, as I did not have an appointment scheduled because I had a sudden breakage of my rear struts and could not drive the car on the freeway to get ho me, as I did not have an appointment scheduled because I had a sudden breakage of my rear struts and could not drive the car on the freeway to get home in Wisconsin! The rental agency people also went out of their way to locate a car that had recently come back and get it ready so that I could take it. I appreciate all the good help. I didn't appreciate the price but that's just how stuff is these days. More

Took almost two weeks to fix my car and the service person was not communicating with me on what was going on or a time frame with which it would be finished and then when I get my car back the tank wa person was not communicating with me on what was going on or a time frame with which it would be finished and then when I get my car back the tank was left on empty! The only saving grace was Joel in the sales department and his manager who made things right. More

Overall good experience. Tech recommended engine and cabin air filter replacement, I declined. When I checked them at home the filters were fine and didn't appear to be in Tech recommended engine and cabin air filter replacement, I declined. When I checked them at home the filters were fine and didn't appear to be in need of replacement. Otherwise a good experience More

It seems like the service center is booking more appointments than they have mechanics to keep up with. My recent appointment for an oil change and tire rotation took nearly 3 hours even though I w appointments than they have mechanics to keep up with. My recent appointment for an oil change and tire rotation took nearly 3 hours even though I was waiting for them. Unacceptable for something so straightforward. More

I was so pleased at how Jaida kept me informed of other vehicles I might want to hear about, while I waited for my custom build to be allocated. Thanks to her, I found the perfect vehicle without waiting f vehicles I might want to hear about, while I waited for my custom build to be allocated. Thanks to her, I found the perfect vehicle without waiting for months. Chris was fantastically helpful & responsive. Amy was terrific (in Jaida's absence) the day I bought my Highlander. My experience at Walzer was very smooth & positive. More