Walser Toyota

It took too long for an oil change and tire rotation. The service representative said it would be ready about 12:15pm. It was actually ready at 2:10. I arrived at 10:30 and waited formore than 3 hours The service representative said it would be ready about 12:15pm. It was actually ready at 2:10. I arrived at 10:30 and waited formore than 3 hours. NOT Good. However the requested work was performed. More

My appointment was for an oil change and fix the open recall on my 2020 Camry. I made the appointment a month in advance to allow time to get the parts necessary for the recall. A week before the appoin recall on my 2020 Camry. I made the appointment a month in advance to allow time to get the parts necessary for the recall. A week before the appointment I received a text confirming I was bringing the car in for recall so that they could ensure the parts were there. When I got to the appointment I was told they didn’t have the parts and would not be able to do the recall. This is the second time I have tried to bring my car for the recall. The first time was at a different dealership, hence why I went Walser this time. Extremely disappointing experience with Toyota overall with regards to this recall. So I did the oil change however when it was done they couldn’t find my car. My car was not washed and it was parked outside in the hot sun unlike the other cars that were waiting in the check-in bay, clean and cool. I’m not sure I’ll return to this dealership. More

Quick turnaround, great information and updates throughout the process, clear feedback about my vehicle’s condition and status. throughout the process, clear feedback about my vehicle’s condition and status. More

I have come to you since 1993-94. I would not feel secure going anywhere else!👍🏼 I would not feel secure going anywhere else!👍🏼 More

I was able to get my issue resolved at the check in. I already did this. I'm not sure why I'm doing it again. I already did this. I'm not sure why I'm doing it again. More

They did the work I requested. I was disappointed that the car wash they were supposed to do was not done. I was disappointed that the car wash they were supposed to do was not done. More

We are happy with the Highlander we purchased. First time at the dealership. It’s huge and a bit impersonal. Lance in sales was helpful but we would have appreciated more guidance on the numerous First time at the dealership. It’s huge and a bit impersonal. Lance in sales was helpful but we would have appreciated more guidance on the numerous vehicle setting options. Thankfully YouTube has filled the void. An error was made on the loan application, which I believe has been corrected. I’ve left two voicemails for Troy to discuss the issue in more detail, but he has so far not extended the courtesy of a return call. More

Great service and overall great dealership. I've gone there since 2004 and would not go anywhere else for service or a new car. I've gone there since 2004 and would not go anywhere else for service or a new car. More

Professionally done in all respects. Invitation for service, follow-ups and completion of job. The video was excellent. Invitation for service, follow-ups and completion of job. The video was excellent. More

The service was thorough and responsive to my needs. The staff listened to me and communicated quite well. The mechanic really paid attention to identifying tricky issues (undercarriage noise and no-sta The staff listened to me and communicated quite well. The mechanic really paid attention to identifying tricky issues (undercarriage noise and no-start issue) during a test drive with me. Well done, Walser Toyota Service Dept.! More