Walser Toyota

This is the second time I've worked with Drake and he is great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made every great. We've had to deal with warranty issues on a used car that was purchased from the dealership, though not a Toyota make and Drake has made everything very seemless (especially when comparing it to the first employee we worked with on our first visit - our case was handed over from them to Drake). I've been buying & going to Walser for over 10 years now (primarily their Jeep dealerships) and my one complaint about the Walser Toyota dealership is the lack of customer service upon arrival in the service department compared to other Walsers. When I go to the Walser Jeep in Hopkins, there is an employee who is with me as soon as I open my door. I've witnessed in my last two trips to the Toyota dealership, often it takes a long time for an employee to approach a new customer (90 seconds - 5 minutes) and if you try to approach an employee, you are told to wait by your car. Often times, you see multiple employees working on their computers or cell phones, which I understand is part of their job. But typically in customer service jobs, I've always been taught to go to the customer who is in person first, everything else can wait. When that isn't the case, it just makes you/the customer feel like you aren't a priority when you are there. Not to mention, that is the first impression, which isn't great. More

Problem still is not solved after 3 visits and two appointments missed by the dealership scheduling my job when they did not have techs to work on it. Worst service department ever appointments missed by the dealership scheduling my job when they did not have techs to work on it. Worst service department ever More

Thomas Pleau is a very diligent employee of yours. He answered my questions thoroughly and he let me know many car issues I had. He is a valued employee of yours that I've had at Walser. He answered my questions thoroughly and he let me know many car issues I had. He is a valued employee of yours that I've had at Walser. More

Thanks for the video review of maintenance check-Excellent work by Thomas Pleau-Thank You. check-Excellent work by Thomas Pleau-Thank You. More

They are competent in the work that they do but their ability to execute at a high level is extremely inconsistent ability to execute at a high level is extremely inconsistent More

Esme, Jose, Maryan and Mike were all great to work with. Also, love the new facility! Also, love the new facility! More

Clean new dealership with vehicles priced to sell and plenty of buyers waiting to purchase from a capable sales staff. plenty of buyers waiting to purchase from a capable sales staff. More

Great service with highly responsive salespeople. Will definitely come back again for future vehicle purchases. Will definitely come back again for future vehicle purchases. More

Kela was very helpful. We love our new rava. 4. Love the red color. Appreciated just getting our license plates right at the dealership. We love our new rava. 4. Love the red color. Appreciated just getting our license plates right at the dealership. More

Really enjoyed working with Kamryn on our new vehicle purchase. She was responsive, honest and very knowledgeable purchase. She was responsive, honest and very knowledgeable More