Walser Toyota

Did not live up to pricing quoted on the phone for “everything.” When I raised concern, told me I should have said something earlier. Work was good. “everything.” When I raised concern, told me I should have said something earlier. Work was good. More

I am very impressed by the new complex off of France Ave on the Toyota Service Center. It is a very good Service area. on the Toyota Service Center. It is a very good Service area. More

Have had my vehicle in multiple times over the past few months. Initially brought it in with engine noise/drag and did 100K maintenance and new brakes. Over $1800. They said there was nothing wrong with th months. Initially brought it in with engine noise/drag and did 100K maintenance and new brakes. Over $1800. They said there was nothing wrong with the engine performance, even though they discovered a leak in my timing cover. They said in order to have it repaired I had to drive it 5K more miles and come back saying I saw leaking fluid? Even though it is a covered repair, they said the warranty department doesn't like to approve it (why do I have a warranty then?). I brought it back weeks later as the engine noise and lag were even worse. They agreed to the repair. Once corrected, the noise and lag resolved- so not sure what mechanic couldn't tell there was a performance issue. Two weeks ago, I brought it in for oil change/tire rotation. One week ago, my heat shield fell off. I asked why they had not found the issue with all my recent work and inspections? They said they would not have "seen it" but when they replaced it, they noticed the other shield was nearly falling down due to corrosion. So, they could see it on one but not the other? Service guy was rude and dismissive telling me sometimes people just throw the heat shield away? So why are you charging me $200 bucks to screw it back on? Baffling. Have zero faith you get top tier service, apparently, it's the bare minimum. More

Was told on the phone the service diagnostic fee was $95 but when I got there they said it was $195. Then the service with an appointment took 5 hours and there was a severe lack of communication. but when I got there they said it was $195. Then the service with an appointment took 5 hours and there was a severe lack of communication. More

The staff were very friendly and efficient. I brought my car in a bit early and it was ready in less than one hour. I brought my car in a bit early and it was ready in less than one hour. More

Great, always a pleasure coming to this location. The staff is fast and for courteous. The staff is fast and for courteous. More

Excellent workmanship and top class customer service at Walser Toyota. Very efficient and detail oriented. Walser Toyota. Very efficient and detail oriented. More

The 2-yr prepaid maintenance package may not be as good a deal as I first thought. Oil changes are recommended every 10K miles, but unlikely I’ll put on 50K miles in 2 years, as I’ve driven only 35K in 3 ye deal as I first thought. Oil changes are recommended every 10K miles, but unlikely I’ll put on 50K miles in 2 years, as I’ve driven only 35K in 3 years. It would be worthwhile if there was no time limit, or at least 5 years. More

Service on drop off was great; easy, people jumped to help Picking up the car (later in the day) was a different story - literally stood in front of people who stared at us but didnt help Sales departm help Picking up the car (later in the day) was a different story - literally stood in front of people who stared at us but didnt help Sales department called to put an offer in our the car --funny, the offer was 20% below what the lease buyout was 6 months before....felt really slimy More

Mike was fantastic. He was knowledgeable, friendly and most helpful. Best of all, he inspired trust. He was knowledgeable, friendly and most helpful. Best of all, he inspired trust. More